This profile has been claimed by the business owner or representative.
Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location and nice staff, but a lack up upkeep on the property. I stayed in two rooms over my stay. One smelled heavily of cigarettes (even though the hotel is ostensibly non-smoking) and the other room had a used condom on the floor. These aspects were off-putting, but otherwise the stay was good.
Business response:
Dear Andy,Thank you for your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues and unpleasant odors you encountered in your rooms. This does not reflect our standards, and we appreciate you bringing it to our attention. We will investigate these matters to ensure our property is well-maintained and meets the expectations of all our guests. Your kind words about our staff and location are appreciated, and we hope you will give us another chance to provide you with a more enjoyable experien... read more
Didn't get to stay at the property as they decide to cancel our booking at the last minute. They didn't consider it necessary to inform us just informed Expedia instead. Also expedia decided to send an email the night before the booking, strangely the booking still showed active on the app after cancelation.
Business response:
Dear Samia,Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the last-minute cancellation of your booking. It is unacceptable that you were not informed directly, and we understand how frustrating this situation must have been for you. We appreciate your feedback as it helps us improve our communication and booking processes. We are committed to providing our guests a seamless experience and will address this matter with our team to prevent similar occurrences. We hope you will... read more
Upon arrival I was told they “overbooked “and could not accommodate my confirmed reservation. The woman at the front desk was rude and unhelpful Would never book here again
Business response:
Dear Kenneth, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced due to overbooking and for the way you were treated by our staff. This is not the level of service we strive to provide, and your feedback is crucial for us to make necessary improvements. While we understand how frustrating this situation can be, please know that we are committed to ensuring a better experience for our guests in the future. We would be grateful for the opportunity to welcome you back and provide you w... read more
The room was not done..cross...dirty
Business response:
Dear Byron,Thank you for taking the time to share your review. We're deeply sorry your accommodations didn't meet our standards of cleanliness and preparation. We regret the distress this has caused. We will address this with our housekeeping team to ensure a thorough cleaning and inspection. Please know that our guests' comfort and satisfaction are our top priorities. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Gross
Business response:
Dear Guest,Thank you for your feedback. We are sorry that your experience did not meet your expectations. Cleanliness is a top priority, and your comments will be addressed to ensure improvements. We hope you’ll consider giving us another opportunity in the future.Sincerely,Hotel Management
Terrible experience, we drove 5.5 hrs just to find out our room was dirty and they unfortunately overbooked and couldn’t provide any other room. Staff weren’t even at the front desk, when we pulled in, they were getting out of the car. A music was blasting in their back room behind the front desk. Unsafe atmosphere, unprofessional staff, that provides zero resolution and zero care.
Business response:
Dear Artur, Please accept our sincere apology for the concerns you had with our front desk. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit.Thank you for sharing this review and for being our guest. We wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.