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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is a dump!
Business response:
Dear Timothy, Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. Your comments are important to us, and we take them seriously as we strive to improve our accommodations. We apologize for any discomfort you encountered during your stay and appreciate your insights, which will help us enhance our guest experience in the future.Sincerely,Hotel Management
Never again will we stay ar Extended Stay Floors were dirty. No cups in bathroom, no kitchen amenities. Silverware (2 forks and a spoon) in a dirty drawer. The carpet in the hall looked like big grease spots in front of the doors. Very off putting! A tiny bottle of shampoo. Only benefit were beds were pretty comfy and good AC.
Business response:
Dear Guest,Thank you for taking the time to write a review of your recent stay. We are glad that the bed was comfortable for you to sleep in. We sincerely regret to learn about the issues you encountered during your stay. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. We hope to have your visit so that we can provide you with the flawless stay you deserve.Sincerely,Hotel Manage... read more
Checked in was told I couldn't yet because no rooms were ready. I told them I will not be coming back until midnight (concert) and all in a sudden they were able to give me a card key because the doors lock at 11pm. Its a good thing i did stop in to and try to check or I would come at 12 midnight and been locked out! I was also told the $100 deposit would be refunded in 30 days. 30 Days is crazy! Floor in room was sticky all over. This room has a full kitchenette, but not a single chair or table in room. It looked like somet... read more
Business response:
Dear Ronald, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Terrible
Business response:
Dear Xiaofang, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry we did not meet your expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
The hotel overbooked and could not give a room with enough beds
Business response:
Dear Sandra, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the overbooking situation during your stay. It is our goal to provide all guests with the accommodations they need, and we regret that we fell short in this instance. Your concerns are important to us, and we will work to prevent similar occurrences in the future. We hope for the opportunity to serve you better on a future visit.Sincerely,Hotel Management
Bad smell in common areas. No renovation long time.
Business response:
Dear Alexander, Thank you for sharing your concerns. We apologize for the unpleasant odors in the common areas and for the lack of renovations. Your feedback is invaluable as we strive to enhance the overall guest experience. We understand how important a fresh and welcoming environment is and will address these issues with our team to implement necessary improvements. We appreciate your input and hope to provide a more pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.