This profile has been claimed by the business owner or representative.
Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was kind; however that is all that I would give credit to. Zero sleep; the entire night was loud thumping and banging above us. Dog hair all over the bed… smelly hallways…. Looked like it hadn’t been cleaned in months…… worst stay I have ever had. Thankfully I was approved for a full refund. Oh, and very close to the highway, lots of highway noise. I think a lot of people live here as permanent residents,…
Business response:
Dear Brianna, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and ... read more
After booking into my hotel room I was appalled by the conditions. Torn up chairs, hole in door, air machine mucky, ac blowing cold air and window jimmied so that entry could be made into the room from outside. A property built about two years. I left and got my money back and found another hotel.
Business response:
Dear Steve, We appreciate you staying with us and taking the time to write a review. We understand your disappointment and frustrations with the condition and upkeep of the room, and your remarks are shared with the concerned person for further action. Please allow us to check with the team to see what went wrong and ensure it is not repeated. Please revisit us for a seamless hotel experience. Sincerely,Hotel Management
The only good thing about this property was the price. This is my second time to stay at this property, the first one being a little over a year ago. If you are on the highway side of the building, it is quite noisy in the morning with rush-hour traffic. in the middle of the night, the Providence police came in, pounded on a door down the hall, apparently arresting someone. The commotion went on for about 20 minutes. And finally, there is an abbreviated breakfast until 9 AM. I went downstairs at 8:30, and was told that they ... read more
Business response:
Dear Kenneth, Thank you for staying with us again. We understand that street noise can be disruptive. Please accept our apologies for the inconvenience and frustration this caused during your stay. Thank you for bringing this to our attention. We have also noted your feedback regarding breakfast. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and hope to have the opportunity to serve you better in... read more
One of the worst places I have ever stayed Gouged walls, dirty stinky halls, worn toilet handle, stained sheets that were clearly not changed. I honestly thought about just sleeping in my car instead. It is too bad because the location was great for my work and I would definitely been back under better conditions. The staff was the one bright spot.
Business response:
Dear Elizabeth, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and at... read more
It was just gross. Rooms were dirty and run down, hallways filthy; had to ask for a blanket bc there were none in the room. Very noisy. I think it also served as a low income housing solution for the city and a migrant shelter, but of course the listing won't tell you that.
Business response:
Dear Tunde, Thank you for sharing your experience. We regret that your stay did not meet expectations. We appreciate your feedback and use it to improve our services. Our goal is to provide a comfortable stay for all guests. We apologize for any inconvenience you encountered and hope you consider staying with us again, allowing us the opportunity to make it right. Safe travels.Sincerely,Hotel Management
Unprofessional lack of communication I was denied a room without given a reason. Was given A number but the office is closed on weekends. I now have to wait until Monday to call and ask why I was denied a room.
Business response:
Dear KELLY, Thank you for choosing us and sharing your feedback. We're genuinely sorry to hear about the situation you've encountered. While we don't have access to specific reservation information, our sincere apologies for any inconvenience you've faced. We recommend contacting our appropriate team as soon as possible to clarify the situation and determine the reason behind the denial. They will be best equipped to assist you in resolving this matter. We appreciate your understanding.Sincerely,Hotel Management
Don’t just don’t This was the worst hotel I have ever stepped into. After checking in, my husband and I had our money refunded and we left. The floors were sticky, no toilet paper, and the towels were crusty. The initial impression was disgusting! The floors were dirty and vagrants were loitering in the halls.
Business response:
Dear Brandi, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Thank you again for your feedback.Sincerely... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.