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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in was told I couldn't yet because no rooms were ready. I told them I will not be coming back until midnight (concert) and all in a sudden they were able to give me a card key because the doors lock at 11pm. Its a good thing i did stop in to and try to check or I would come at 12 midnight and been locked out! I was also told the $100 deposit would be refunded in 30 days. 30 Days is crazy! Floor in room was sticky all over. This room has a full kitchenette, but not a single chair or table in room. It looked like somet... read more
Business response:
Dear Ronald, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Terrible
Business response:
Dear Xiaofang, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry we did not meet your expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
The hotel overbooked and could not give a room with enough beds
Business response:
Dear Sandra, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the overbooking situation during your stay. It is our goal to provide all guests with the accommodations they need, and we regret that we fell short in this instance. Your concerns are important to us, and we will work to prevent similar occurrences in the future. We hope for the opportunity to serve you better on a future visit.Sincerely,Hotel Management
Bad smell in common areas. No renovation long time.
Business response:
Dear Alexander, Thank you for sharing your concerns. We apologize for the unpleasant odors in the common areas and for the lack of renovations. Your feedback is invaluable as we strive to enhance the overall guest experience. We understand how important a fresh and welcoming environment is and will address these issues with our team to implement necessary improvements. We appreciate your input and hope to provide a more pleasant stay in the future.Sincerely,Hotel Management
Extorted or Just a Bad Room ? Rooms were absolutely unclean. Sink drain was completely blocked. The arm chair and the mini couch were utterly pilfered. You can see the pictures for theselve. No body should be subjected to this type of unhospitable conditions even as a non-paying visitor and we were extorted here
Business response:
Dear Nsikak, Thank you for your feedback. We sincerely apologize for the unsatisfactory condition of your accommodations. Cleanliness and comfort are our priorities, and it’s clear we fell short in your case. Your concerns regarding the blocked sink and the state of the furniture will be addressed with our maintenance and housekeeping teams. We understand your disappointment and appreciate you bringing these issues to our attention. Please know that we are committed to improving our services and hope to have the opportunity ... read more
The hotel room was accurate to depictions and the place was clean however, it was hard to sleep with the thin walls and doors and some things were missing. It was a mess to clean up the bathroom since there was no shower curtain. There was also no shampoo. I was glad I was only staying one night.
Business response:
Dear Andrew, Thank you for your feedback. We’re pleased to hear that you found the room to be as described and clean. However, we regret the discomfort you experienced due to the noise and the absence of essential items such as a shower curtain and shampoo. Your comments are important to us, and we will address these matters to enhance our guests’ experience. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.