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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again No coffee or hair dryer. Smelled badly like cigarettes. Outlet didn’t work. Had to call front desk at 10 pm - people next door were banging loudly (bouncing a ball against the wall? No idea).
Business response:
Dear Chelsea, Thank you for taking the time to evaluate your experience. We are sorry your stay was anything other than satisfying. We will share your feedback with our housekeeping and maintenance teams to uphold our service standards and prevent future occurrences. Moreover, we are sorry for any disappointment caused by our amenities and the disruptions caused by some inconsiderate guests. We are committed to enhancing our guest experience, and your insights are invaluable to us. We hope you will consider allowing us anoth... read more
Floors were dirty, burn marks on side of tub in bathroom, sitting chair was all shredded on arms and sides, gouge in wall from edge of chair being moved, very minimal blanket on bed (had to crank heat to stay warm), breakfast was very basic (most mornings coffee was unavailable and not even served the last couple days), very noisy with kids and pet noise. Will never be staying here again and won’t recommend it.
Business response:
Dear Matthew, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value our guests and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. We hope your next stay with us is outstandi... read more
Eh, disappointed We were given a dirty room at check in. Bed was half made and used dirty towels in bathroom. There was a big hole in the bathroom door like someone kicked it. Thankfully we questioned this and they gave us a different room with linens clean but room had various stains on the wall.
Business response:
Dear Guest, Thank you for the review. It is disheartening to read what you have encountered initially, and we apologize for the inconvenience you undergo. Although we are happy that you were assigned to a new room, we regret that the room still lacked satisfaction. Our guest deserves the high standard of the suite we aim to uphold, and we are sorry this was not your experience. Your comments will be shared with our housekeeping teams to be thorough while cleaning. We hope to welcome you again for a seamless visit.Sincerely,H... read more
Decent for a one night stay. Location was easy to locate but could’ve been cleaner. Walls We’re dirty, remote missing battery cover, almost empty roll of toilet paper. They also have a sign in the rooms of kitchen items they offer but when you ask for them they don’t have any. Breakfast was very minimal grab and go a granola bar or muffin. Not sure I’d stay again.
Business response:
Dear Guest, We appreciate your feedback about the hotel's location. However, we apologize for any cleanliness issues and the shortcomings you experienced. Your comments regarding the condition of the room and amenities are valuable, and we will address these issues accordingly. Our team is dedicated to improving our guests' experiences, and we hope you will consider staying with us again in the future to experience positive changes. Your satisfaction is important to us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.