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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room AC didn’t work and we couldn’t sleep at night.
Business response:
Dear Seshadri, Thank you for sharing your experience. We are truly sorry to hear that the air conditioning in your room was not functioning properly, affecting your comfort during your stay. Maintaining a pleasant environment for our guests is essential, and we regret that we fell short. Your feedback will be addressed with our maintenance team to prevent similar issues in the future. We appreciate your insights and hope to provide you with a more enjoyable experience on your next visit.Sincerely,Hotel Management
I understand It was an extended stay hotel/motel. That doesn’t mean slacking on cleaning is okay. Ac didn’t work. Toilet covered in urine (under side of seat). Hair everywhere in the bathroom. Just a bed to sleep in. That’s all this place was. Never again.
Business response:
Dear Becky, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues and the malfunctioning AC unit you encountered during your stay. Maintaining high standards is important to us, and it's clear we fell short. Your comments will be addressed with our team to ensure these problems are resolved. We regret any inconvenience caused and appreciate your feedback as it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Very bad smell, can’t sleep, also it‘s too much noisy because face to so close 95 highway
Business response:
Dear Danny, Thank you for your feedback. We sincerely apologize for the unpleasant odor and noise disturbances you experienced during your stay. Providing a comfortable and restful environment is our priority, and we regret that we fell short in this instance. Your comments will be addressed with our team to ensure improvements are made. We hope to have the opportunity to offer you a more pleasant experience in the future.Sincerely,Hotel Management
Terrible Was awful. People hanging around drinking outside and playing loud music, leaning against my boyfriend’s motorcycle. Was woken up to music BLASTING at 5 am. Called the front desk to make a complaint but the music did not stop
Business response:
Dear James, We apologize sincerely for the disturbance you experienced during your stay. Your comfort and safety are our utmost priorities, and we regret any inconvenience caused by noise and disruptive behavior from other guests. We have addressed this issue with our team to ensure such incidents are handled promptly in the future. Please accept our apologies for the inconvenience. We value your feedback and hope to have the opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management
Wow, if I only knew! If I knew the condition of this hotel was so bad I definitely would have canceled while I had the chance to. The hotel needs a makeover! Not familiar with the area but I believe I was in the wrong part of town or something. We arrived in Providence, tired from the journey, got in our room, and were totally shocked and disappointed at the condition of the room. The walls were dirty and peeling, the bathroom was the same, the chairs were peeling and the sheets on the bed were so wrinkled we wondered if som... read more
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience during your stay. The condition of the room you described, along with the overall upkeep, falls far below our standards, and we regret the impact this had on your visit. We understand how frustrating it must have been, especially after a long journey. Your comments about cleanliness and maintenance have been shared with the team, and we are committed to addressing these concerns to ensure a better experien... read more
Music blaring throughout the night causing me to get no sleep. Also felt completely unsafe. Worst hotel I’ve ever stayed at and will never stay again.
Business response:
Dear Adam, We are deeply sorry about your experience. Your comfort and safety are our top priorities, and we regret any disturbance caused by the blaring music and the feeling of insecurity during your stay. We take your feedback seriously and promptly address these concerns to prevent recurrence. Please accept our sincerest apologies; we understand if you choose not to stay with us again. We would love the opportunity to make it right in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.