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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Severely limited breakfast options. No toiletries available in the room and had to go back and pick up from front desk. Same with bath towels. Odd smells in the hallways.
Business response:
Dear Bala Venkata Krishna Chaitanya, We sincerely apologize for not meeting your expectations regarding our complimentary grab-and-go breakfast. Your feedback has been noted, and we will explore additional breakfast options to enhance our offerings in the future. We are also sorry for the inconvenience you experienced with the availability of toiletries and bath towels in your room. Your insights are invaluable, and we will take immediate steps to improve this aspect of our service. Furthermore, we understand the discomfort ... read more
Muebles muy viejos mal olor en la avitacion y en el baño muy caro el precio por noche por el precio tan alto no hay buen desayuno la verdad no lo vuelvo a hospedarme justo en ese mismo hotel y lugar 🙃🙃🙃
Business response:
Dear Elsy, Thank you for sharing your feedback with us. We apologize for the disappointing experience you had during your stay. We regret that we fell short of meeting your expectations, particularly regarding the condition of our furniture and the cleanliness issues that impacted your comfort. We take your concerns seriously and will promptly address them with our respective teams to ensure improvements. Additionally, we apologize for the dissatisfaction with our grab-and-go breakfast and the perceived high price. We will e... read more
Lots of wear in the rooms and hallways for such a newly built hotel. Stained carpeting and outdated furnishings.
Business response:
Dear Stephen, Thank you for sharing your experience. We appreciate your feedback regarding the condition of our rooms and hallways. Maintaining our property to the highest standards is essential to us, and we apologize for any wear and tear you encountered. Your comments will be shared with our team for immediate attention. We are committed to ensuring a comfortable and pleasant stay for all our guests, and we will work diligently to address these concerns. Thank you for bringing this to our attention, and we hope to have th... read more
It was supposed to be a non-smoking room. But it smelled like a marijuana joint. Right next to the I-95, it was very noisy. The whole place was quite old. All the utensils and glasses or anything that was expected in a room with a kitchen was available only upon request. Breakfast was a joke. Coffee tasted terrible.
Business response:
Dear Namgeun, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable, smoke-free environment is a priority, and we regret that this standard was not met. Additionally, we understand the importance of a peaceful atmosphere and will address noise concerns accordingly. Regarding amenities and breakfast, your feedback will be shared with our team to ensure all expectations are met seamlessly in the future. Your satisfaction is vital to us, and we hope for the opportunity to exceed your expect... read more
Bad Service by the people work there, i rent 3 days, & they said to me they can't make my bed & they can not Put new Bath towels in my Room... i travel a lot around USA, i know many hotels & all the time they do that for me, This time is really Sad how they work here/there, FRONT DESK, Bad Bad Service, they don't care, when we are paying for good service & nice enviroment!!!... First time after many years i had Bad Service in hotel, The Sad situation is that this HOTEL is one of my favorites...👎😕
Business response:
Dear ENRIQUE, Thank you for being our guest and for taking the time to give us your feedback. We apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. We value your loyalty and are committed to regaining your trust. Please ... read more
Long wait at check in because room is not ready; after get to the room terrible odor; mold around window as well as around the air conditioner; floor very dirty ; foods on the floor. I stay on 2nd floor but 3rd floor very noise looks like someone ran around all the time. I need to cancel 2nd night.
Business response:
Dear Amy, Thank you for being our valued guest and taking the time to share your feedback. We sincerely apologize for the delay in checking in and regret the cleanliness, noise, and odor issues you encountered during your stay. Your experience does not reflect the high standards we aim to maintain. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure improvements are made. We appreciate your decision and hope to make it up to you so we can make amends for your future stay.Sinc... read more
🐈 Roomed smelled of cat pee
Business response:
Dear Guest, Thank you for choosing us for your recent visit. Although we are a pet-friendly establishment, we take cleanliness issues seriously, and what you have described regarding the odor is unacceptable. We will share your comments with our housekeeping team to ensure thorough cleaning in the future. Your satisfaction is our priority, and we look forward to hosting you again to make things right for future stays. Safe travels!Sincerely,Hotel Management
Really dirty And smelly Won’t recommend
Business response:
Dear Veronica, Thank you for your feedback. We’re sorry to hear that your experience did not meet our standards. Cleanliness and comfort are top priorities, and we regret that we fell short during your stay. Your comments will be shared with our team to address and rectify these issues promptly. We appreciate your input and hope you’ll give us another chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.