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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mold inside my hotel room I already emailed the property with my complaints. I found black mold in the bathroom above the shower/ bathtub. I am allergic to mold and I have never come across any mold in any hotel rooms before. The is a health issue for me and I want to be refunded.
Business response:
Dear Sarah, Thank you for being our guest. We are sorry for your experience at our hotel. Although, our housekeeping and maintenance team works hard to clean and upkeep the entire area and all the rooms. Therefore the mold concerns that you mentioned are disturbing. Please ensure they are taken very seriously to handle our guests better in the future. We hope this unfortunate situation will not prevent you from returning and that you will give us another opportunity to make your next stay worthwhile.Sincerely,Hotel Managemen... read more
Won’t Stay Again Started off horrible, front desk said they didn’t have a double room and said Hotels.com should have notified me about that but Hotel.com confirmation email just a few days prior said all was good. Had to take a single room or go elsewhere. Front desk could use more training, many delays using their system and asking for help. Had to physically go check rooms to see if they were clean, with a 11am checkout and we arrived after 4 that seems ridiculous. Room seemed clean, not sure if the sheets were clean and ... read more
Business response:
Dear Mike, Thank you for evaluating your stay. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Mana... read more
The outside looks nice from the pictures but the area does not seem safe. If you're unlucky enough to have a room facing the highway, you'll hear that noise all night. The smell of weed was constant. The room was run down, towels were low quality. The front desk workers were not friendly. Would not recommend this hotel, especially if you have children.
Business response:
Dear Cynthia, Thank you for staying with us and reviewing your experience. We aim to provide the best service and exceed our guests' expectations. Therefore, we apologize if your stay was anything other than perfect or could not meet your expectations. Your concerns will be shared with the appropriate individuals, and we will follow up to determine how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawle... read more
Not great Booked a smoke free room and it smelled like cigarettes. Ordered 2 queens in my room and it was a Queen and a pull out sofa And had to request extra sheets because it wasn’t set up. Ash found in fan vent. Garbage in drawers. Didn’t seem to cleaned before our stay. Breakfast was extremely limited. Bathroom door didn’t lock. Some pros: Full fridge, and two burners and microwave
Business response:
Dear Amanda, We apologize for the concerns you experienced during your stay. We aim to provide clean, fresh, and comfortable suites and the best service to meet our guest's satisfaction. Therefore, we regret the issues you experienced that compromised your stay. We will follow up on your concerns with the respective team to ensure we are well-poised to serve you better during your next stay. Thank you for the feedback, and we hope you will consider another visit to make it up to you.SincerelyHotel Management
When I arrived for check-in, there was only a cleaning person at the front desk. I was told that the 'internet' down, and that they could not check me in even though I had a reservation. I was turned away!!! I was then transferred to another telephone number, who ended up being a person who had not worked at this location for 6 months!! and was very angry that I was given their phone number. The whole experience was negative, and I was forced to go to another hotel for the night at 3 times the cost!!!! Totally unacceptable a... read more
Business response:
Dear Michael, We sincerely apologize for the inconvenience and frustration you experienced during your check-in. Your experience does not align with the high standards of service we aim to provide our guests. We understand how disappointing it must have been not honoring your reservation. Rest assured, we take this matter seriously and are actively addressing the issues to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate your patience and understanding. Should you consider giving us anot... read more
The check in was horrendous! I will NEVERstay at this property again. It’s more of a homeless shelter than a hotel!
Business response:
Dear Brian, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Hence, We will follow up with the front desk and ensure for a smooth operation going forward. We hope to welcome you back in the future.Sincerely,Hotel Management
The bed uncomfortable
Business response:
Dear Stephanie, Thank you for your feedback and for being our guest. We want our guests to have a comfortable stay and to get a restful night’s sleep, so please accept our apologies for failing to meet your expectations. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.