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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy people slamming door , the bed was not comfortable it was hard, bathroom floor was dusty and hair all in the floor.
Business response:
Dear Betzaida, Thank you for your recent visit and your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you consider this an isolated incident and return for another stay. Sincerely,Hotel Management
Breakfast was a packet of oatmeal - there was also no coffee despite advertising of breakfast. When we asked the staff they kept deferring to ask the manager. One manager at night was concerned they other did NOT care.
Business response:
Dear Jennifer, Thank you for taking the time to evaluate your stay. Your feedback is valuable to us and allows us to address areas where we can improve. We will be sharing your comments appropriately so we can prevent this from happening in the future. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management
The first room I got was dirty, hair and coffee drips on the floor and hair between the sheets. The smell was rancid more like sweat. Second room I got was much better. Front desk apologize great personality
Business response:
Dear Lilia, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
There were bugs in the room. Unfortunately I found it until the morning, but that discussed me.
Business response:
Dear Isaac, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide a better experience. Thank you! Sincerely,Hotel Management
Dirty place
Business response:
Dear Eduardo, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider allowing us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
The place was dirty. Kept finding other people's hair all over my room, on the floor, in the bed, in the shower. When I checked out, I accidentally left a speaker and a sentimental item, my son's pillow that he's had for 10 years, of course the hotel "couldn't find them". Sleezy employees, they really just could have kept the damn speaker, the pillow meant a lot to my son. Thanks for nothing.
Business response:
Dear Mandi, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
My room had roaches, there were scratches on all walls and a hole in the bathroom door. Staff said they couldn't reduce cost because I purchased through expedia.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.