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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We are a family of four. Had booked a bed with a sofa bed. There were none available, checking in at 9 in the night with two kids, they were not ready to refund the booking , they were unable to replace the room or give an extra mattress. Infact they showed us a room which had two beds but not clean so couldnt be used. We had to sleep on the floor without a mattress. HORRIBLE EXPERIENCE!!! I am never booking with extended stay again!!!!
Business response:
Dear Ashima, Thank you for the feedback. We sincerely regret not meeting your expectations regarding the room you requested. While we always try our best to accommodate such requests, there are occasions when the room may already be occupied or unavailable. We understand your frustration and apologize for the disappointment caused. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sinc... read more
Floors were dirty. Room reeked of bleach. The beds were the least comfortable I’ve slept on in years.
Business response:
Dear Neil, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. We are pleased to host you; we look forward to your next visit.Sincerely,Hotel Management
Shut this place down. It’s despicable
Business response:
Dear Andre, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
We waited 45 minutes for staff at 11:30 PM to make our room ready.
Business response:
Dear Khatereh, We want to extend our apologies for not providing you a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We do hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserveSincerely,Hotel Management
Place was very dirty and we requested to clean the room and change bed sheets . The room attendant behaved very rudely and said its a cheap place what you expect. If you want clean go to some expensive place. I request expedia to remove this property from site. Its way way below any standard, unsafe and unhygienic.
Business response:
Dear Randeep, It was disappointing to learn about your difficulties and the behavior our associate showed you. We hope you accept our apologies and let us review the incident and assist you accordingly. Also, providing a clean accommodation is our priority, and we regret if this was not your experience. Our concerned team will relook and will improve this for future guests. We appreciate you being our guest and look forward to hearing from you soon.Sincerely,Hotel Management
Horrible experience Dog barking Dirty sheets Bugs No one at the front desk Noise
Business response:
Dear Dayma, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we apologize for not delivering. Thank you for pointing this out, as it will help us improve. Your remarks are shared with our housekeeping team to rework the missed area. Our front desk team has the answer to all your problems during your time with us. Once again, we hope you will give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Sketchy place, walkways to the room were dirty, parking lot did not feel safe, room walls are thin.. next time I would spend extra $50-$100 to stay in a safer place.
Business response:
Dear Ashish, Thank you for sharing your thoughts on your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and security of our hotel, as this is an essential priority. We will address the matter of cleanliness with our housekeeping team to ensure that it does not happen again. The security of our guests is of utmost importance, so we would like to speak with you directly to obtain... read more
I have already paid for the room, but upon arrival, the front desk still requires me to pay for the hotel
Business response:
Dear Jun, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand that you have already paid for the room, and we apologize for any confusion or miscommunication that may have occurred. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hope this unfortunate situation will not prevent you from returning and that you will give us another oppo... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.