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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower had hair in it. I know cost was cheap but still. I had an event at casino. This hotel was very shady
Business response:
Thank you for allowing us to host you, Karen. We hate to see that you experienced these issues with cleanliness, as we never want your time with us to be less than perfect. We will work to improve in these areas for all our future guests.
My room stinks like cigarettes
Business response:
Thank you for your review, Rafael. We hate to see that this has been your experience, and if you are still at the property, we encourage you to speak to the front desk directly for proper assistance. We look forward to correcting this matter and hope that the remainder of your stay is both comfortable and pleasant.
😒😒 Was ok, WiFi service and below par having to pay extra for better WiFi service, they say it’s non smoking but you can people are still smoking inside the rooms. Wasn’t fond there maintenance service when it snowed and took more then two days for the sidewalks to be cleared
Business response:
Hello Patrick. We appreciate your honest feedback and highlighting these concerning issues. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Business response:
Thank you for taking the time to review your stay with us. We hate to see that you did not enjoy our accommodations and would love to welcome you back the next time your travels bring you this way.
This is not a hotel, its a public housing complex. Expedia should their standards if they work with franchisees like this. We waited 1 hour to check-in because the clerk left for the day and the next shift didn't start until 4pm. When she checked us into our two rooms, 1 room hd no toilet seat and the other had not been cleaned. Stove too was dirty, beds were not made and floors not cleaned. When we went downstairs to complain because there was a line of people waiting to ask for toilet paper. Trust the reviews.
Business response:
Isaac, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Not a hotel, a motel with interior doors Rude front desk guy. Dirty plastic gloves in front of our door. Window in our room was wide open ..outside temp was in the 30s... It never closed properly. Has full kitchen but unstocked: no plates, cups, utensils, pans, etc.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Dirty
Business response:
Thank you for your review, Sarah. We are so sorry that you did not enjoy your time with us due to the cleanliness issues. We will make sure that we speak with the housekeeping team regarding your concerns in order to avoid them in the future. We do hope that your future travels are wonderful ones.
The staff was friendly and did their best to accommodate us. The room smelled terrible. We had to keep the window open all night just to get some semblance of sleep. The room and bathroom were dirty. The halls and stairwells smelled of marijuana. I could go on.
Business response:
Hello, Jon. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 1,985 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.