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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am waiting for my refund because you booked me in a hotel that was overbooked and they cancelled my reservation.
Business response:
We are so sorry that you did not enjoy your time with us. We also understand your frustration over the charge on your account and hope that you were able to discuss it with the property for proper assistance. Thank you for taking the time to review your stay and we wish you all the best in your future travels.
This property is some type of temporary housing for what appears to be disabled people, very low income people. The doors are always slamming all night all day, I had some person that was under the influence of something banging in my door in the middle of the night. Don’t expect a hotel.
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Never staying here again To nosy from room above. Trash piled up in parking lot. Never never going to stay again.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Michaelle. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Rooms were supposed to be non-smoking. When we opened the door. The odor smacked you in the face. They tried to mask the smell with some kind of aerosol and it just made it worse.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Not happy with the sanitation and drug usage we saw on the property during our stay.
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt during your stay, along with any cleanliness concerns. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
I would not recommend this to anyone. It appears they house homeless and people under substance. The staf was super friendly the room was comfortable but the tenants where questionable.
Business response:
We are glad to know your overall stay was a great one. We apologize for any safety concerns you had during your stay and thank you for letting us know. We appreciate you and hope you give us another opportunity to host you and show you a much better experience.
This hotel is a mess the front desk gave me a key of an occupied room and the person in the room almost hit me when I opened the room door I got frozen because I was surprise when I saw the person in the room that man insulted me and I was afraid and unsecured in this place . I went to the front desk looking the person who was not there. When he appeared and I told him what happened he doesn’t apologize for the inconvenience. That hotel looks like a shelter for indigent. Please Expedia take this hotel out of your list of hot... read more
Business response:
Thank you for your feedback and for sharing your less than pleasant experience with us. We apologize for the unusual experience you encountered with someone in your room. We appreciate hearing from you so we can prevent this from ever happening again! We wish you well in all your future travels.
The stuff treat us as if we were going to spend the night for free, horrible service.. The place was very dirty, I couldn’t even take a shower, the smell was so bad I had to spray my perfume on the bed, the floors were gross and stick no possibility of waking bear foot, I hate to complain but I Wouldn’t recommend it and for the price I would Expect it at least a clean place. I hope they can look at this review not us a lost one but a chance of pay attention in the things they could be better.
Business response:
Thank you for sharing your experience. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness and unpleasant odors with our team at the property directly. We do hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 1,985 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.