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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great Booked a smoke free room and it smelled like cigarettes. Ordered 2 queens in my room and it was a Queen and a pull out sofa And had to request extra sheets because it wasn’t set up. Ash found in fan vent. Garbage in drawers. Didn’t seem to cleaned before our stay. Breakfast was extremely limited. Bathroom door didn’t lock. Some pros: Full fridge, and two burners and microwave
Business response:
Dear Amanda, We apologize for the concerns you experienced during your stay. We aim to provide clean, fresh, and comfortable suites and the best service to meet our guest's satisfaction. Therefore, we regret the issues you experienced that compromised your stay. We will follow up on your concerns with the respective team to ensure we are well-poised to serve you better during your next stay. Thank you for the feedback, and we hope you will consider another visit to make it up to you.SincerelyHotel Management
When I arrived for check-in, there was only a cleaning person at the front desk. I was told that the 'internet' down, and that they could not check me in even though I had a reservation. I was turned away!!! I was then transferred to another telephone number, who ended up being a person who had not worked at this location for 6 months!! and was very angry that I was given their phone number. The whole experience was negative, and I was forced to go to another hotel for the night at 3 times the cost!!!! Totally unacceptable a... read more
Business response:
Dear Michael, We sincerely apologize for the inconvenience and frustration you experienced during your check-in. Your experience does not align with the high standards of service we aim to provide our guests. We understand how disappointing it must have been not honoring your reservation. Rest assured, we take this matter seriously and are actively addressing the issues to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate your patience and understanding. Should you consider giving us anot... read more
The check in was horrendous! I will NEVERstay at this property again. It’s more of a homeless shelter than a hotel!
Business response:
Dear Brian, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Hence, We will follow up with the front desk and ensure for a smooth operation going forward. We hope to welcome you back in the future.Sincerely,Hotel Management
The bed uncomfortable
Business response:
Dear Stephanie, Thank you for your feedback and for being our guest. We want our guests to have a comfortable stay and to get a restful night’s sleep, so please accept our apologies for failing to meet your expectations. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management
Noisy people slamming door , the bed was not comfortable it was hard, bathroom floor was dusty and hair all in the floor.
Business response:
Dear Betzaida, Thank you for your recent visit and your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you consider this an isolated incident and return for another stay. Sincerely,Hotel Management
Breakfast was a packet of oatmeal - there was also no coffee despite advertising of breakfast. When we asked the staff they kept deferring to ask the manager. One manager at night was concerned they other did NOT care.
Business response:
Dear Jennifer, Thank you for taking the time to evaluate your stay. Your feedback is valuable to us and allows us to address areas where we can improve. We will be sharing your comments appropriately so we can prevent this from happening in the future. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.