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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was run down. Room was not particularly clean with black hairs in bathtub. Room smelled like the smoke-multiple guests and staff members (on break) smoking right outside property so guests like myself that were on the first floor could smell the smoke coming in. NO ice machine anywhere in building-had to go to Stop and Shop and get bags of ice which was very inconvenient. Would NOT recommend this hotel.
Business response:
Dear Amy, Thank you for choosing to stay with us. We sincerely apologize for the issues that impacted your stay. Our guests' satisfaction is our top priority, and we appreciate you bringing these concerns to our attention. We will review our policies and procedures to ensure a more enjoyable experience for all our guests. Regarding the ice machine, our fully equipped kitchens with full-size refrigerators include ice trays for your convenience, and we have received many positive reviews for this feature. We apologize for any ... read more
Was not given the room that I reserved and was downgraded to a room with a single bed. Then told hotel was sold out.
Business response:
Dear Michael S., Thank you for taking the time to write a review. We make every effort to honor our guest's reservations; however, there are times when guests extend their stay, making certain rooms unavailable, which we believe was your case. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience next time your travels bring you back to the area.Sincerely,Hotel... read more
One room smelled like chemicals. They switched us. That room smelled like cigarettes. We demanded a refund.
Business response:
Dear Craig, Please accept our sincere apologies for the frustrations you experienced. We understand your predicament and regret failing to meet your expectations or our high standards. While we know this stay was not the exceptional experience you have come to expect from us, we hope you will allow us to make it up to you on a future visit. Please feel free to reach out to us directly at the hotel so we can review your concerns further and assist you in any way we can. We look forward to hearing from you soon.Sincerely,Hotel... read more
There was no “grab and go” breakfast that the front desk person told us there would be. The room above us, was LOUD and noisy all night. I had to call the front desk at 3:30AM, to let them know. We could did not get any sleep. The hallways were dirty and not maintained. The bathroom was left with pubic hair in the shower and a half of a roll of toilet paper. The entry way outside of the front door was very dirty with overloaded trash cans. The evening front desk man was very lazy and not attentive at all.
Business response:
Dear Samantha, Thank you for taking the time to leave a review. We apologize for falling short of your expectations in certain aspects, specifically concerning housekeeping, noise disturbances, and breakfast choices. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. We hope to exceed your expectations during your next stay with us.Sincerely,Hotel Management
The booked room was downgraded without any notice. I booked a 2 Queen beds room. They put me in a single double bed room without any expectation or discount. When I found out that it was not the room I booked and complained, they said the type of the rooms was overbooked…now you tell me? They gave us another room for free to accommodate 2 beds but I didn’t like the way they handled. Also, you hear all noises and I couldn’t sleep at all.
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to the area. Please accept our sincere apologies for not meeting your expectations regarding the requested room and the noise issues you experienced. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to bett... read more
Mold inside my hotel room I already emailed the property with my complaints. I found black mold in the bathroom above the shower/ bathtub. I am allergic to mold and I have never come across any mold in any hotel rooms before. The is a health issue for me and I want to be refunded.
Business response:
Dear Sarah, Thank you for being our guest. We are sorry for your experience at our hotel. Although, our housekeeping and maintenance team works hard to clean and upkeep the entire area and all the rooms. Therefore the mold concerns that you mentioned are disturbing. Please ensure they are taken very seriously to handle our guests better in the future. We hope this unfortunate situation will not prevent you from returning and that you will give us another opportunity to make your next stay worthwhile.Sincerely,Hotel Managemen... read more
Won’t Stay Again Started off horrible, front desk said they didn’t have a double room and said Hotels.com should have notified me about that but Hotel.com confirmation email just a few days prior said all was good. Had to take a single room or go elsewhere. Front desk could use more training, many delays using their system and asking for help. Had to physically go check rooms to see if they were clean, with a 11am checkout and we arrived after 4 that seems ridiculous. Room seemed clean, not sure if the sheets were clean and ... read more
Business response:
Dear Mike, Thank you for evaluating your stay. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Mana... read more
The outside looks nice from the pictures but the area does not seem safe. If you're unlucky enough to have a room facing the highway, you'll hear that noise all night. The smell of weed was constant. The room was run down, towels were low quality. The front desk workers were not friendly. Would not recommend this hotel, especially if you have children.
Business response:
Dear Cynthia, Thank you for staying with us and reviewing your experience. We aim to provide the best service and exceed our guests' expectations. Therefore, we apologize if your stay was anything other than perfect or could not meet your expectations. Your concerns will be shared with the appropriate individuals, and we will follow up to determine how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawle... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.