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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad service the beds wrinkled as if the sheets had not been changed, the smell of urine in one of the beds, the smell of the unpleasant room, I am asking Mrs. Keren for a refund and they do not answer me
Business response:
We appreciate you sharing your experience with us, Moises. Thank you for bringing these issues to our attention. This is not the level of service that we work so hard to provide, and we can't apologize enough for the problems that you experienced with the unpleasant odors and overall upkeep and service. Your feedback will be used to help us address these concerns with our team directly for immediate action and resolve. We are so sorry for any inconvenience that this caused and wish you the best in your future travels.
Worst hotel in Providence. The smell was disgusting, like fried chicken everywhere with a combination of weed. No cleaning was done for the entire stay (7 nights). Internet failed every 5 minutes. Location is horrible, I asked for the manager, she never got back to me. The worst hotel I have ever stayed. The noise, the were always guests smoking in every entrance, trash on the hallways. And the hotel was not cheap at all.
Business response:
Thank you for reviewing your stay, Jose. We can't tell you how much we hate to see that your time with us was met with so many troubling experiences. This is in no way the clean and comfortable stay that we intended for you - and we will make sure that we review the contents of your complaint with our team at the property for immediate action and review.
Very much a place for long term stays. Would not recommend to travelers.
Business response:
Thank you for your review. We are so sorry to see that you that our hotel did not meet your expectations. Thank you for giving us a chance and we hope that your future travels are wonderful ones.
Don’t stay here Very disappointed in that it advertised as suite, but no coffee pot, ice bucket, dishes, cookware or utensils provided. Not worth what I had to pay. Never stay at this chain ever again.
Business response:
Hello Beverly. Thank you for sharing your experience with us. We always strive to give an exceptional stay that feels like home and we are sorry that we fell short in delivering this experience due to the issues with the amenity offerings. We also apologize that the information on the website was not helpful in outlining the items that are available before arriving. We do hope that your future travels are wonderful.
The service was awful and the room was unclean and smelled of cigarette smoke
Business response:
Thank you for reviewing your stay. We apologize that we fell short in delivering an exceptional experience. We never want your time with us to be less than perfect and we will make sure that we improve these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Peeping Tom Hotel staff member walked in on me while I was bare butt naked. This was about two hours into my stay at this hotel. Although the staff member apologized I still feel completely violated by this experience and I believe they should have more aware that the room I was staying in was occupied.
Business response:
Thank you for your feedback, David. On behalf of the entire staff here at WoodSpring Suites, please accept our sincerest apologize for the encounter you had with a member of the staff walking in. We are terribly sorry for any uneasiness that this created. Our staff works hard to ensure that they knock before entering any room. We can't apologize enough that this may have not happened, but we can assure you that we will address this with the team at the property for immediate action and resolve. Thank you so much for letting ... read more
Had to leave three hours in because the hallways reeked of smoke, the bedding caused itching that could have had fleas and overall just an unpleasant experience that was misrepresented
Business response:
Thank you for sharing your honest thoughts. We can't apologize enough for the issues that you experienced and will address your concerns with our housekeeping team. Please know, we are continually working to improve the service and experience provided to our valued guests.
We stayed at Woodspring Suites1year ago and was very impressed. However, our stay from 7/14 to 7/20 was horrible! The noise was terrible. Slamming doors, people screaming and cursing at all hours. Our room looked like they forgot our reservation and they stuck us in this empty room.I undertand thay Woodspring has a contract with the state to rent rooms at a reduced rates to the homeless and underprivilaged but this p!ace was run over with barefoot drunks. I will not be staying at this hotel again
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 1,985 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.