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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk is not open 24hrs/day!! There was a person that kept knocking on my door, in the middle of the night. It took me a half hour to talk to someone that was in maintenance, they got the live in attendant, who took care of the situation. The person left the next morning. I couldnt sleep that night because of the incident. Asked the Saturday evening desk clerk for an extra pillow, she told me im only allowed two, and they didnt have any more. For the $150/ night the experience was completely unacceptable!!!!!!!!!!
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
bad looking towels, No breakfast
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for rating your stay. We hate to see the lower rating and are disappointed that we did not impress you. We wish you all the best in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Bishnu Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
No hairdryer, no iron table, no coffee cups inside the room with coffee packets. No shampoo or conditioner. Didn’t know if Beds were even cleaned properly . Very disappointing
Business response:
Thank you so much for the review of your stay. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items. We know that this is not what most guests are used to and apologize for any inconvenience that this caused. We hate to see that this had a negative impact on your overa... read more
The bedroom was not clean. The bathroom smelled like smoke. The floor was full crumbs
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room.
The room was destroyed by wheelchairs. There were literally holes in the walls everywhere
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us due to the issues with the walls. Our team works hard to address these concerns as soon as they are made aware and we apologize that this did not happen for you. We will make sure that we forward this concern to our team at the property so that we can improve in these areas for all our future guests.
I have raches all over my body after sleeping on their bed. Im really upset now
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay. We hope that our friendly staff was able to address these concerns during your stay. We apologize for any inconvenience that you experienced and wish you all the best in your future travels.
No one at desk for late check-in. Waited at door for 20min.
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 1,985 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.