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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t spend your money here it’s a straight ghetto
Business response:
Thank you for reviewing your stay. We are so sorry that you were not impressed with our hotel. We hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Drug users wverywhere no mask people banging on the wall i had to leave elsewhere to entertain my company when i came back my room key was deactivated when i got in my room a key was left begond someone entered when i spoke to staff he told me that a housekeeper might have left the key behond this is at 1230am
Business response:
Thank you for providing us with this feedback.. We are terribly sorry that you did not enjoy your stay due to the issues with the key and feelings of uneasiness. Regarding the lack of face masks, we sincerely apologize for this. We take the health and safety of our guests extremely seriously - and can assure you that we will reach out to the front desk team directly for immediate action and resolve. Again, thank you for letting us know how we are coming across and allowing us to host you.
Not all but majority of staff were very very rude. They advise I purchase the enhanced WiFi as I explained my son was doing school via virtual and assured me the internet would give me no problems which was false. So I went down to front desk to see if there was a issue with the WiFi as it kept popping up I had limited access which was crazy cause I paid extra for the better service, response I received from front desk worker was “I don’t use the hotel wifi “ I then asked if she had the toll free number to the internet provi... read more
Business response:
Thank you for taking the time to review your stay, Melinda. We are extremely disheartened to see the negative review and comments regarding the Wi-Fi, customer service and amenities. We never want your stay to be less than perfect and we are so sorry that we failed to satisfy your expectations. We will use your feedback to help us improve for all our future guests. We hope that your future travels are wonderful ones
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
I need my refund ASAP ROOM IS DIRTY SMELLS AND HAS BED BUGS HAD TO GET ANOTHER ROOM AT ANOTHER HOTEL
Business response:
Thank you for sharing your experience. I wish it had been a more pleasant one for you and I’m so sorry to hear that there was some confusion about our refund policy. Please contact us for details about your account status or with any questions you have.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Didn’t give me what I asked for and wasn’t cleaned
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 1,985 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.