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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, David. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
We book one night stay expecting to be a nice clean hotel but as the moment we walk in to the place we could tell it was rundown in the room was scratches in the wall the floor was dirty with a sticky spill the furniture was outdated and not nice the sink smell bad and we barely had shampoo We ended up getting another hotel room because we couldn’t handle it
Business response:
Oh no! We are so shocked to hear of your concerning claims! We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received, Erica. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your stay at our hotel, Ribelis. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
When I arrived, the front agent came from the bathroom after 15 minutes of ringing the phone for my reservation. She was quite rude. The rooms smell dirty, they did not provide new linen nor housekeeping. I won’t reserve here again.
Business response:
Thank you for sharing your comments. Please accept our sincerest apologies for the issues you had with the overall customer service and the cleanliness of the room. Along with our superior customer service, we are usually known for our super clean and fresh rooms. We can't apologize enough that this did not happen for you and will make sure that we address these concerns with the team at the property for immediate action and resolve. All the best in your future travels.
BAd services Only two towels, no water, no coffee, no sheets, no people in front.
Business response:
Oh no! This is never the feedback that we want to hear, and we are terribly sorry for the impression that you were left with. Since we are more of an extended stay, we allow our guests to customize their experienced and only pay for the items that they may need or want to use. We are so sorry if this felt like an inconvenience but we are constantly looking for ways to improve. Thank you for your feedback and we hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 1,985 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.