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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very much a place for long term stays. Would not recommend to travelers.
Business response:
Thank you for your review. We are so sorry to see that you that our hotel did not meet your expectations. Thank you for giving us a chance and we hope that your future travels are wonderful ones.
Don’t stay here Very disappointed in that it advertised as suite, but no coffee pot, ice bucket, dishes, cookware or utensils provided. Not worth what I had to pay. Never stay at this chain ever again.
Business response:
Hello Beverly. Thank you for sharing your experience with us. We always strive to give an exceptional stay that feels like home and we are sorry that we fell short in delivering this experience due to the issues with the amenity offerings. We also apologize that the information on the website was not helpful in outlining the items that are available before arriving. We do hope that your future travels are wonderful.
The service was awful and the room was unclean and smelled of cigarette smoke
Business response:
Thank you for reviewing your stay. We apologize that we fell short in delivering an exceptional experience. We never want your time with us to be less than perfect and we will make sure that we improve these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Peeping Tom Hotel staff member walked in on me while I was bare butt naked. This was about two hours into my stay at this hotel. Although the staff member apologized I still feel completely violated by this experience and I believe they should have more aware that the room I was staying in was occupied.
Business response:
Thank you for your feedback, David. On behalf of the entire staff here at WoodSpring Suites, please accept our sincerest apologize for the encounter you had with a member of the staff walking in. We are terribly sorry for any uneasiness that this created. Our staff works hard to ensure that they knock before entering any room. We can't apologize enough that this may have not happened, but we can assure you that we will address this with the team at the property for immediate action and resolve. Thank you so much for letting ... read more
Had to leave three hours in because the hallways reeked of smoke, the bedding caused itching that could have had fleas and overall just an unpleasant experience that was misrepresented
Business response:
Thank you for sharing your honest thoughts. We can't apologize enough for the issues that you experienced and will address your concerns with our housekeeping team. Please know, we are continually working to improve the service and experience provided to our valued guests.
We stayed at Woodspring Suites1year ago and was very impressed. However, our stay from 7/14 to 7/20 was horrible! The noise was terrible. Slamming doors, people screaming and cursing at all hours. Our room looked like they forgot our reservation and they stuck us in this empty room.I undertand thay Woodspring has a contract with the state to rent rooms at a reduced rates to the homeless and underprivilaged but this p!ace was run over with barefoot drunks. I will not be staying at this hotel again
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
I am waiting for my refund because you booked me in a hotel that was overbooked and they cancelled my reservation.
Business response:
We are so sorry that you did not enjoy your time with us. We also understand your frustration over the charge on your account and hope that you were able to discuss it with the property for proper assistance. Thank you for taking the time to review your stay and we wish you all the best in your future travels.
This property is some type of temporary housing for what appears to be disabled people, very low income people. The doors are always slamming all night all day, I had some person that was under the influence of something banging in my door in the middle of the night. Don’t expect a hotel.
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.