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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a double queen but was put in a single. Sheets were dirty. Decided to not stay. Desk clerk was friendly and very apologetic.
Business response:
Thank you for sharing your impressions. It is so difficult to read that we've disappointed you so much. We hope your future lodging experiences are truly wonderful ones.
Very disappointed Got in at 11:30pm there was no one at the front desk. I had to call to have someone come. It’s similar to extended stay hotels, but instead of giving you plates, silverware, pots pans. You’d have to buy them. No cleaning services or new towels etc for my whole stay of 5 days. I travel a lot and stay at 12-18 hotels a year and this was one of the cheapest and laid back hotel I’ve ever seen. It was more like a college dorm with older adults The lack of services, no basics like plates, pot, pans. The fact the ... read more
Business response:
Hi, Jeffl Thank you for taking the time to leave this feedback as it will help us make sure that we are providing our guests with the best service and stay possible. We understand that the lack of amenities can be inconvenient. With our 'Simple' philosophy, we provide our guests with a customizable experience so that they can tailor their stay to only the services they may need or want to use (like cookware, dishes) so that we are able to keep our rates affordable. Thank you again for letting us know about your experience.
We had to wait for someone to attend us for more than 40 minutes. We arrived at 2 am and nobody was there to help.
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us.
Looks great from the outside, inside smells really bad, rooms are dirty and smell as if someone was smoking or living with pets in the room. This is an extended stay facility, limited services. Lots of strange things going on at night. Stay away, not worth the cheap price.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our hotel did not meet your expectations. We would love to welcome you back if you are in need of a simple, affordable stay. Best wishes in your future travels.
WORST HOTEL EVER! My room was not accurate- I booked 2 queen beds and despite my telling them and showing them my reservation they INSISTED that I had not. They gave us a room with a pull out couch that had food crumbs on the mattress. Person at the front desk at night was less than helpful- laughing when I complained about the mix up. Couldn’t get a person on the phone because it was ‘outside of business hours’. Never going to stay at one of these properties again! Such a waste of money!!
will not be returning We were Very disappointed at this place, the highway sound could be heard with windows closed. Fine for a cheaper price but we paid 180.00, too much for this place. There was a kitchenette with no pots or pans. Not sure what the thinking was there. Was really unhappy.
The room was dirty - grit on the floor and others people’s hair in the bathroom, and the room was 10 feet from a major highway and all it’s noise and the hallways smelled like old bad food I left
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you were disturbed by noise during your stay. I apologize for the inconvenience and wish you only the best in your future travels.
Room was clean and we only stayed for one night, but the staff experience was unbelievably bad. Twice we were sent to the wrong room when checking in. My friend left her sunglasses in the room when we left and we returned to get them an hour later. Nobody was at the front desk for 15 minutes and when asked if they could check the room they said cleaning staff was too busy.
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
Took forever to check in. Rooms were bare minimum.
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 1,985 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.