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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay with us. We hate to see that you did not enjoy our accommodations and would love to welcome you back the next time your travels bring you this way.
This is not a hotel, its a public housing complex. Expedia should their standards if they work with franchisees like this. We waited 1 hour to check-in because the clerk left for the day and the next shift didn't start until 4pm. When she checked us into our two rooms, 1 room hd no toilet seat and the other had not been cleaned. Stove too was dirty, beds were not made and floors not cleaned. When we went downstairs to complain because there was a line of people waiting to ask for toilet paper. Trust the reviews.
Business response:
Isaac, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Not a hotel, a motel with interior doors Rude front desk guy. Dirty plastic gloves in front of our door. Window in our room was wide open ..outside temp was in the 30s... It never closed properly. Has full kitchen but unstocked: no plates, cups, utensils, pans, etc.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Dirty
Business response:
Thank you for your review, Sarah. We are so sorry that you did not enjoy your time with us due to the cleanliness issues. We will make sure that we speak with the housekeeping team regarding your concerns in order to avoid them in the future. We do hope that your future travels are wonderful ones.
The staff was friendly and did their best to accommodate us. The room smelled terrible. We had to keep the window open all night just to get some semblance of sleep. The room and bathroom were dirty. The halls and stairwells smelled of marijuana. I could go on.
Business response:
Hello, Jon. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Very bad service the beds wrinkled as if the sheets had not been changed, the smell of urine in one of the beds, the smell of the unpleasant room, I am asking Mrs. Keren for a refund and they do not answer me
Business response:
We appreciate you sharing your experience with us, Moises. Thank you for bringing these issues to our attention. This is not the level of service that we work so hard to provide, and we can't apologize enough for the problems that you experienced with the unpleasant odors and overall upkeep and service. Your feedback will be used to help us address these concerns with our team directly for immediate action and resolve. We are so sorry for any inconvenience that this caused and wish you the best in your future travels.
Worst hotel in Providence. The smell was disgusting, like fried chicken everywhere with a combination of weed. No cleaning was done for the entire stay (7 nights). Internet failed every 5 minutes. Location is horrible, I asked for the manager, she never got back to me. The worst hotel I have ever stayed. The noise, the were always guests smoking in every entrance, trash on the hallways. And the hotel was not cheap at all.
Business response:
Thank you for reviewing your stay, Jose. We can't tell you how much we hate to see that your time with us was met with so many troubling experiences. This is in no way the clean and comfortable stay that we intended for you - and we will make sure that we review the contents of your complaint with our team at the property for immediate action and review.
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,297 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.