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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend, highway noise in the rooms
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that you experienced inconvenience due to the noise you encountered during your stay with us. On your next visit, we would be happy to offer a different room if one is available. We have a variety of room types and are always glad to accommodate special requests whenever possible. Thank you for choosing to stay with us, and we look forward to providing an even more comfortable and enjoyable experience on your next visit. Sincerely, Hotel Management
It smelled disgusting the room was disgustingly dirty and smell so bad and the people outside of the hotel are homeless people that even entered the hotel. Definitely don’t recommend
Business response:
Dear Juan, Thank you for taking the time to share your feedback. We are concerned to learn about your experience and truly regret the impression it left. Cleanliness and guest comfort are top priorities for us, and we will share this with our team to ensure our high standards are upheld at all times. Please know we also work closely with local authorities and property security to maintain a secure and welcoming environment for all guests. Your comments are very important to us, and we hope you will consider giving us another... read more
The room was in disrepair. I left and asked for a refund
Very limited breakfast with packets of oatmeal in a do-it-yourself in a paper cup expectation.
Business response:
Dear Tracy, Thank you for your valuable feedback. We regret that the grab-and-go breakfast did not meet your expectations. It is intended as a light and convenient option, and we understand it may have felt limited during your stay. Your comments are valuable, and we will certainly review ways to improve this offering for a better start to the day. We hope to have the opportunity to provide a more satisfying experience on a future visit. Sincerely, Hotel Management
Only positive was staff interactions. My coworkers arrived to the hotel where the beds were dirty and rooms smelled of smoke despite being a smoke free hotel/room. There was multiple signs of police presence and violence around the hotel before leaving to stay somewhere else
Business response:
Dear Kaitlyn, Thank you for sharing your feedback. We are pleased that our staff provided helpful and positive interactions during your visit. We are concerned about the issues you described regarding the room condition and the surrounding environment. Guest comfort and a welcoming space are very important to us. Please know that we work closely with local authorities and property security to help maintain a safe environment. Your observations will be shared with our team as we continue improving the experience, and we hope ... read more
This property was less than desirable. Upon driving in, the parking lot was filled with trash/litter in most areas. The room had a missing drawer in the kitchen area, a hole from someone punching it in the bathroom door. The rooms had long term residents who had pets who made a lot of noise. Additionally our room was along the highway and the windows did not block any of the noise from the constant noise from highway.
Business response:
Dear Christine, Thank you for sharing your feedback. We are sorry that your experience fell short of expectations. Your comments about the room condition and overall property upkeep are important and will be shared with our housekeeping and maintenance teams to guide improvements. Guest comfort and a pleasant environment are our priorities, and we hope you might consider giving us another opportunity to provide a more enjoyable and restful stay in the future. Sincerely, Hotel Management
It was despicable. Furniture was threadbare, non smoking hallway reeked of smoke, room was dirty, window shade had missing slats, apparent residents had a fist fight outside the lobby.
Business response:
Dear Mary, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Maintaining a clean and comfortable environment for our guests is very important to us, and your comments will be shared with our housekeeping and management teams to ensure improvements are made. Also, please know that for future visits, our front desk staff is available at all times to assist you and enhance your experience. We truly value your input and hope you might consider giving... read more
Smelled like chlorine bleach. The chair in our room was filthy and torn. I don’t understand why they keep it in the room (#129) It belongs in the garbage. Stained carpet and just dismal decor. Very unsettling. Only stay here if you are desperate. Wasn’t even inexpensive. It was just the only room in providence I could get
Business response:
Dear Dale, Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations. Cleanliness and guest satisfaction are top priorities for us, and your comments regarding the overall condition of the room will be shared with our housekeeping and maintenance teams to ensure improvements are made. We truly appreciate your input and hope that you might consider giving us another opportunity in the future to provide a more comfortable and welcoming stay. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.