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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
* Good location - right off Interstate 95 (but see below) * Plenty of parking * Price is moderate However there are several things off with this prorperty: * Location: Being besides I-95, it does gets noisy starting early morning through late night. * Smell: Strange foul smell from the bathroom that gets into the entire room (Cannabis or whatever), which eventually goes away after both the bathroom fan and A/C are on for a while. * Cleanliness: Several towels had stains in them, Full sized sofa bed had a soiled sheet. During... read more
Business response:
Dear GEORGE, Thank you for sharing your detailed feedback. While we’re pleased to hear the location and parking were convenient, we sincerely regret that other aspects of your visit did not meet expectations. Concerns regarding cleanliness, in-room amenities, and service response are being taken seriously, and your comments have been shared with the appropriate teams for immediate attention. We understand how these inconveniences can affect your overall experience, and we apologize for the shortcomings. We appreciate you bri... read more
As i remodel a tenant bathrooom, i places them in the extended stay in what ithought from the pictures was a nice two bed room. Tenants reported that at night there was domestic violence calls, people just hanging out around the property which made them feel unsafe. Once inside the bathroom toilet seat was broken, blinds broken, mold in the ceiling, dirty vent, cabinets missing doors just very poor conditions. Once made aware of the condition i made reservations at a different hotel. Awful experience for my tenants to have e... read more
Business response:
Dear Sopharee, Thank you for bringing this to our attention, and we’re truly sorry your tenants had such a disappointing and uncomfortable experience. What you described falls far below the standards we strive to maintain, and we understand how concerning this must have been, especially when safety and cleanliness are non-negotiable. We appreciate you taking swift action on their behalf and sharing this honest feedback. Please know we’re addressing these concerns seriously to prevent future issues. We genuinely hope you will... read more
Everything was much dirtier than I am accustomed to. I did not sleep well due to the proximity to the highway and loud hallways.
Business response:
Dear Jon, Thank you for sharing your experience with us. We’re truly sorry to hear that your stay was disrupted by noise and cleanliness issues. While we can’t change our location, we understand how important a clean and quiet environment is for a restful visit, and we sincerely apologize for the discomfort you faced. Your feedback has been shared with our team as we work to improve. We hope you’ll consider giving us another chance to do better. Sincerely, Hotel Management
No Sleep There is nothing to do here. As soon as we crawled in bed the fire alarm went off so we had to wait for that to be cleared by firemen. Then we got no sleep because of people screaming in the hallway and people above us making noise all night. In the morning we found cockroaches in the sink. Pretty sure I was bit by bed bugs.
Business response:
Dear Daniel, Thank you for taking the time to share such detailed feedback. We apologize for the disruptions you experienced and the condition of your accommodations. Your comments regarding the fire alarm, noise, and the presence of pests are very concerning and do not reflect the level of care we aim to provide. Although we follow rigorous procedures for cleanliness and pest prevention, the room you occupy will be professionally treated as a precaution. We sincerely regret the discomfort and inconvenience this caused and a... read more
Terrible noisy and broken cabinets dirty bathroom
Business response:
Dear Daysi, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of expectations and that the condition of the accommodations caused such disappointment. Providing a well-maintained and peaceful environment is very important to us, and your comments have been shared with the relevant teams for immediate attention. We appreciate you bringing these concerns to our attention. We hope you will consider returning in the future, so we can offer you a much more pleasant and co... read more
It looking better online/sketcy hotel This property is in poor condition. The environment was so sketchy. As I pulled up to check in I saw people hanging outside smoking, a group of people hanging outside in their cars… the room had a musty scent. I ended up canceling my order the very night… because I felt unsafe…
Business response:
Dear Adeline, Thank you for taking the time to share your experience. We’re truly sorry you felt uncomfortable during your visit. We want all our guests to feel safe and at ease, and it’s disheartening to know this was not your impression and that you had to cancel your stay with us. Your comments about the condition of the property and the overall environment have been noted, and we will review them carefully. We hope to have the chance to welcome you back under improved circumstances. Sincerely, Hotel Management
I rather not say thank you
Business response:
Dear Larry, Thank you for sharing your thoughts. Providing a comfortable and welcoming stay is always our priority, and we sincerely apologize if anything during your visit fell short of that commitment. At the same time, we would have appreciated the opportunity to understand more about your experience. We remain committed to making meaningful improvements and look forward to the opportunity to better serve you in the future. Sincerely, Hotel Management
Terrible marihuana odor in the elevator and lobby
Business response:
Dear Cesar, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant smell you encountered during your stay. Maintaining a clean and welcoming environment is a top priority, and we regret that your experience did not reflect the standards we strive to uphold. Your comments have been shared with the appropriate teams to ensure this issue is addressed promptly. We appreciate your feedback and look forward to providing a more positive experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,153 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.