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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud and Dirty I arrived very tired around 4 after a long drive and just wanted to nap for an hour or two. I checked in and immediately heard loud thumping above my head. I thought it would pass and laid down and listened to it for a full hour straight. I reported it at the desk and was told that the kids that stay there just got home and they would speak to them. I headed out for dinner and arrived back around 6 to continued loud thumping. I alerted the front desk again and they said they would speak to them again. I went t... read more
Business response:
Dear Guest, Our goal is total guest satisfaction in all aspects of their stay; however, we regret to learn about the challenges you experienced regarding the excessive noise from other guests, cleanliness issues, and the lack of basic amenities. We understand how frustrating this stay must have been, especially after a long drive, and we truly regret that we were unable to make it right during your visit. Thank you for bringing this to our attention so we can improve accordingly! We appreciate your loyalty to the brand and h... read more
This is the worst stay in my life. I was bitten by bed bugs. The staff were terrible.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Please know that we follow the hotel industry's most rigorous cleanliness and pest control standards. What you experienced is not typical of our accommodations, and we will thoroughly investigate this matter with our pest control team. Your comfort is our priority, and we are committed to ensuring our quality standards remain intact. We will also address any service lapses with the team and make necessary ... read more
DO NOT BOOK HERE!!! The bed was pulled out from the wall and in the middle of the room. It was not made and there were stains all over the mattress. There was an old leather couch in the room that was ripped all over it. There were men walking around the building and tried to approach me and my friend. When I was checking in we were warned about them. I did not even stay in the room. I got our stuff and left. There was no staff at the desk to speak to about anything.
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay. The condition of your room and the safety concerns you experienced are unacceptable and do not meet the high standards we aim to uphold. Your feedback has been shared with our team to address the cleanliness and security matters you raised. We sincerely regret this impact on your visit and understand your decision to leave. We appreciate your input and are committed to making necessary improvements to ensu... read more
The room ,with the nasty sofa Our room was discussing, we walked in and saw a really big arem Chair ( sofa) with the material ripped off and all the foam showing dirty and nasty.We tried to ignore it,but after 3 hrs we checked out. No refund, No apology, just business as usual. Will never stay at an extended stay hotel again. I probably won't be using Hotels com again either
Business response:
Dear Guest, We sincerely apologize for the condition of the sofa in your room and understand how disappointing this must have been. Ensuring the comfort and satisfaction of our guests is our top priority, and we deeply regret that we did not meet your expectations. Please be assured that we are addressing this matter with our team to prevent similar situations. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with an improved experience. Thank you once again for bringing thi... read more
Everything was dirty. Towel and bed with hair in it. Smelt bad. Getto
Business response:
Dear Guest, We sincerely apologize for the cleanliness and comfort issues you encountered during your stay. This is not the standard we aim to uphold, and we understand how disappointing it must have been. We are actively addressing these concerns with our team to ensure such situations do not recur. We appreciate your feedback and hope to welcome you back for a more enjoyable and comfortable stay in the future.Sincerely,Hotel Management
Condition of sofa and sofa mattress were terrible. Mattress had lots of stains. Found few cockroaches too.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear about the condition of the sofa and mattress in your room and the concerns you raised regarding cleanliness. This is not the experience we aim to provide, and we sincerely apologize for the discomfort caused. We take cleanliness and pest control very seriously and will address these issues with our team immediately. Your comments are invaluable to us, and we are committed to making the necessary improvements to ensure a more pleasant experience for o... read more
Don't stay here. I checked in and the rim was absolutely disgusting. Holes in the wall, the chair was ripped and gross, cabinet fronts were broken off and missing. Immediately turned around and asked the front desk for a refund. They claimed hotels.com had to refund me. Hotels.com claimed that the hotel had to refund me since i chose "reserve now pay at hotel". Neither multi million dollar company gave me my money back and I used a different app to book a different hotel.
Business response:
Dear Guest,We are truly sorry to hear about your experience and the condition of the room you encountered. Your frustration is understandable, especially given the difficulty with your refund process. While third-party bookings can complicate resolution, we regret that this added to your disappointment. Your feedback has been shared with our team to ensure better accountability and care in the future. We hope you will consider giving us another chance to provide a stay that reflects the quality and service we strive for.Sinc... read more
I already complained about this property to the Expedia agent via text on Sat 3/30. The stay was bad enough that I asked for a refund. I have not heard back after my initial complaint. I am still requesting a refund. Please let me know the status on that. Thank you.
Business response:
Dear Guest, We sincerely regret that your stay did not meet expectations, and we understand your frustration regarding your refund request. While we strive to provide a comfortable experience, we apologize for any inconvenience you encountered. Since your booking was made through Expedia, we recommend following up directly with their support team for the up-to-date status. However, we are happy to assist in any way possible, so please feel free to reach out to us if you need further assistance. Your feedback is valuable, and... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,153 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.