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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in/ out staff was nice and it was super quick. The hallways smelled on each floor.. when we stepped out of the elevator trash was all over the opening. Our room looked like it hadn’t been cleaned you could see dust and chunks of dirt under the bed. There was hair in the shower, mold on the curtain, and when turning on the shower head, it’s not screwed on properly so shoots water up to the ceiling, which splashes all over- had to cover with wash cloth to stop. I stayed here before when it first opened and it was fine. B... read more
Business response:
Thank you for your feedback, Jeannemarie. It’s disappointing to hear that your recent stay did not meet expectations. Cleanliness and maintenance are taken seriously, and your concerns will be reviewed to ensure improvements are made. It’s encouraging that you previously had a positive experience, and we hope to restore that confidence should you choose to visit again. Your comments are truly appreciated.Sincerely,Hotel Management
Place was filthy. Hallways were littered with garbage and all the floors were sticky.
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping associates to ensure this is addressed. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels. Sincerely, Hotel Management
The room had mold, dirt, stains, and peeling paint. The staff was less han hospitable.
Business response:
Dear Douglas, Thank you for reviewing your stay. We regret that your accommodations did not meet expectations and that the room’s condition fell short of our standards. Maintaining a well-kept environment is a priority, and we will share your feedback with the team for necessary improvements. Additionally, we apologize if the service you received was not as welcoming as it should have been. We are committed to providing a hospitable experience for all guests and will address this with our staff. Your feedback is valuable, an... read more
I drove three hours to the hotel. When I got there, they said they were full and I couldn’t stay there. My night was RUINED.
Business response:
Dear Chris, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is disappointing to know that we were unable to accommodate you despite your long drive. While unforeseen situations may affect availability, we regret that it disrupted your plans. We will review this incident internally to help prevent similar occurrences in the future. Your feedback is important to us, and we truly appreciate you bringing this to our attention. We hope you’ll give us another chance to provide the comf... read more
DO NOT STAY HERE. The hotel seems to be used for housing. There were people just hanging out in the lobby. They were there when I arrived at 7 and when I left at 10. There was a condom in my bathroom with led me to believe they just remade the bed and didn’t change the sheets. I didn’t stay the night. They couldn’t change my room I assume because it was full With the people they’re providing housing to. Totally gross.
Business response:
Dear Sara, We sincerely apologize if your stay was anything other than pleasant. Providing a clean and comfortable environment for all guests is our priority, and we regret that this was not your experience. Your feedback will be addressed with our housekeeping team to ensure our cleanliness standards are maintained. Your concerns about the lobby atmosphere are also noted, and we will review ways to improve the overall guest experience. We remain committed to ensuring a safe and comfortable stay for everyone and truly regret... read more
Disappointed I didn’t realize that extended stay was more than a business travelers situation, it seems like there are many people and families that live there. Unfortunately, as I checked in, I just felt uncomfortable, and as I went up to my room, there was a lot of smells of cigarettes and crying babies and loud music. When I went into my room, I locked the door immediately and checked cleanliness. I won’t say that it wasn’t topically clean, but it definitely was not deep cleaned and the whole room was in rough shape. I wa... read more
Business response:
Dear Nikki,Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations. Please know that we have a strict non-smoking policy, and we will ensure it is strictly upheld to maintain a fresh and comfortable environment for all guests. Additionally, we will address these concerns with our housekeeping team to enhance cleaning standards. Your feedback is invaluable, and we appreciate the opportunity to improve.Sincerely,Hotel Management
Engaña con sus fotografías. Está muy deteriorado y sucio.
Business response:
Dear María, We’re sorry that your stay did not reflect the standards you should expect from us. While we aim to provide an inviting and well-maintained space, we understand how such oversights can impact your experience. Your feedback is important, and we will use your comments as we plan on future enhancements and updates. We hope you’ll consider returning in the future for a much better stay.Sincerely,Hotel Management
Terrible.
Business response:
Dear Sima, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,153 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.