Extended Stay America - Providence

Business response:

Dear Jon, Thank you for sharing your experience with us. We’re truly sorry to hear that your stay was disrupted by noise and cleanliness issues. While we can’t change our location, we understand how important a clean and quiet environment is for a restful visit, and we sincerely apologize for the discomfort you faced. Your feedback has been shared with our team as we work to improve. We hope you’ll consider giving us another chance to do better. Sincerely, Hotel Management 

Business response:

Dear Daniel, Thank you for taking the time to share such detailed feedback. We apologize for the disruptions you experienced and the condition of your accommodations. Your comments regarding the fire alarm, noise, and the presence of pests are very concerning and do not reflect the level of care we aim to provide. Although we follow rigorous procedures for cleanliness and pest prevention, the room you occupy will be professionally treated as a precaution. We sincerely regret the discomfort and inconvenience this caused and a... read more

Business response:

Dear Daysi, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of expectations and that the condition of the accommodations caused such disappointment. Providing a well-maintained and peaceful environment is very important to us, and your comments have been shared with the relevant teams for immediate attention. We appreciate you bringing these concerns to our attention. We hope you will consider returning in the future, so we can offer you a much more pleasant and co... read more

Business response:

Dear Adeline, Thank you for taking the time to share your experience. We’re truly sorry you felt uncomfortable during your visit. We want all our guests to feel safe and at ease, and it’s disheartening to know this was not your impression and that you had to cancel your stay with us. Your comments about the condition of the property and the overall environment have been noted, and we will review them carefully. We hope to have the chance to welcome you back under improved circumstances. Sincerely, Hotel Management 

Business response:

Dear Larry, Thank you for sharing your thoughts. Providing a comfortable and welcoming stay is always our priority, and we sincerely apologize if anything during your visit fell short of that commitment. At the same time, we would have appreciated the opportunity to understand more about your experience. We remain committed to making meaningful improvements and look forward to the opportunity to better serve you in the future. Sincerely, Hotel Management 

Business response:

Dear Cesar, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant smell you encountered during your stay. Maintaining a clean and welcoming environment is a top priority, and we regret that your experience did not reflect the standards we strive to uphold. Your comments have been shared with the appropriate teams to ensure this issue is addressed promptly. We appreciate your feedback and look forward to providing a more positive experience in the future. Sincerely, Hotel Management 

Business response:

Dear Kelsey, Thank you for sharing your feedback. We sincerely apologize for the unacceptable condition of your accommodations and for the discomfort this caused. Your experience does not align with the standards we strive to provide, and we are deeply sorry for the disappointment this has caused. Please be assured we are addressing this with our team to ensure greater care and attention. We appreciate you bringing this to our attention and hope you will give us another opportunity in the future to provide a stay that meets ... read more

Business response:

Dear Philip, Thank you for sharing your experience. We are truly sorry your visit did not reflect the high standards we strive to provide. Offering a clean, safe, and welcoming environment is very important to us, and we regret that this was not your impression. We appreciate you bringing this to our attention, as guest feedback is vital in helping us identify areas that need improvement. Please be assured that your comments will be carefully reviewed, and we hope you will consider giving us another opportunity to provide yo... read more

Business response:

Dear Caroline, Thank you for sharing your feedback. We sincerely regret that your stay did not reflect the high standards we aim to provide. Delivering a fresh and welcoming atmosphere is essential to us, and we apologize that this was not your experience. Please be assured that your comments have been shared with our team as part of our ongoing efforts to improve the guest experience. We appreciate you for bringing this to our attention, and we would welcome the opportunity to provide you with a more positive and comfortabl... read more