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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs better cleaning. Non smoking room smelled like cigarette smoke
Business response:
Dear Patty, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Thankful we were only staying one night! Smelled of cigarettes in hallway & room, hair in the bathroom sink & shower, dirty towels, bathroom door looked like someone punched it, window blinds were dirty & broken where anyone in the parking lot could look up & see directly into our room, extremely sticky floor, furniture in awful conditions (stained, scratched, sticky), and drawers missing or broken. I took pictures.
Business response:
Dear Saul,Thank you for sharing your feedback. We sincerely apologize for the multiple issues you encountered during your stay, including cleanliness concerns, damaged furniture, and maintenance problems. This experience does not reflect the standard of comfort and cleanliness we aim to provide. We understand how disappointing this must have been, especially for a short stay. Please be assured that we are addressing these matters with our housekeeping and maintenance teams to ensure they are resolved promptly. We genuinely a... read more
I didn’t enjoy my stay at this hotel at all. Unfortunately, I had to switch rooms four times before finally getting one without any issues. While I usually love staying at Extended Stay hotels, this particular experience was truly disappointing.
Business response:
Dear Noelle, Thank you for reviewing your stay. We are genuinely sorry for the difficulties you encountered during your visit. We understand how frustrating it must have been to experience multiple room changes, and we sincerely apologize for not providing the smooth, enjoyable stay you were expecting. While we aim to create a comfortable and hassle-free environment, we missed the mark during your visit. Your feedback is important to us, and we are taking steps to ensure such situations are prevented in the future. We would ... read more
Just wish I had a better idea of the neighborhood before booking
Business response:
Dear Geoffrey, Thank you for your feedback. We understand how important it is to feel comfortable and informed about the surrounding area before booking. We sincerely apologize for any inconvenience caused by the neighborhood not meeting your expectations. Your concerns are valuable to us, and we will work to provide clearer information about the area to help future guests make more informed decisions. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely,Hot... read more
Could be cleaner
Business response:
Dear Boris,Thank you for staying with us and sharing your feedback. We sincerely apologize for not meeting your cleanliness expectations during your visit. Providing an exceptional experience is our priority, and your comments are invaluable in helping us improve. Rest assured, we will address the areas you mentioned to enhance our guests’ comfort. We hope to welcome you back soon for a better experience.Sincerely,Hotel Management
The only thing I like was the convenient location. I would not recommend this property. The hallway smelled like urine. The rooms were barely clean (the first one they gave me was not). I could tell the second room they gave me had been cleaned, but it smelled like smoke (in a non-smoking hotel). I was too tired to go anywhere else though. There was barely anything for the 'breakfast included'. Also, there were bugs in the room. I was there 2 nights and saw probably a total of 10 - 1/2-inch, brown, quick bugs. I spent the 3r... read more
Business response:
Dear Teresa, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we regret that we did not meet those standards. Your comments regarding the smell, room conditions, and breakfast are concerning, and we will address them with the team to ensure improvements. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,153 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.