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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was cold in the room and took the whole night to warm up. We had to get up early so didnt sleep.
Business response:
Dear Narvinder, Thank you for sharing your experience. We are truly sorry for the discomfort you experienced due to the room's temperature and for the impact it had on your rest. Ensuring a comfortable and relaxing stay is our priority, and we regret falling short during your visit. Your feedback is valuable, and we will work with our team to ensure the heating system is functioning efficiently for future guests. We hope you will consider staying with us again, as we are committed to providing a much better experience on you... read more
Not a great place to stay The lady working was super nice but the hotel was really dirty, smelly, and things were broken. Not a family place…cheaped out and won’t do that again
Business response:
Dear Paul, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Run for your life It was god awful. I kicked off my shoes and within seconds my socks were black and filled with hair. Hardly any soap or shampoo. I made a path from the bed to the bathroom with the towels so I didn’t have to walk on the floor after my shower. I really had no other options but to make it through the night there. Drunks everywhere and a real unsafe feeling. My wife was even hit on by a man with a bottle in a paper bag while we attempted to get onto the elevator.
Business response:
Dear Joseph, We deeply apologize for the unpleasant experience you had during your stay. Your concerns regarding cleanliness, lack of amenities, and safety are troubling, and we understand how these issues made your visit uncomfortable. Please know that your comments have been shared with our team to address the cleanliness and security concerns, as we are committed to providing a safe and comfortable environment for all guests. We sincerely regret the distress caused by these situations. We value your feedback and hope you ... read more
Didn't honor the reservation refud
Business response:
Dear Zabrina, We sincerely apologize for the disappointment and inconvenience caused by not honoring your reservation. This is not the experience we strive to provide, and we deeply regret any frustration this situation may have caused. Your concerns are being reviewed carefully to understand what went wrong and ensure appropriate measures are taken to prevent similar issues in the future. We value your feedback and would greatly appreciate the opportunity to restore your confidence in us during a future visit. Please do not... read more
Its dirty and the TV doesn't work
Business response:
Dear Marina, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, particularly with cleanliness and the television. These matters do not reflect the standards we strive to maintain, and your concerns have been shared with our team for immediate attention. We appreciate your input, as it helps us improve, and we hope to provide you with a much better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Needs to be updated. The staff is very friendly. The condition of the hotel needs to be updated as the couch and the toilet is very worn out.
Business response:
Dear Brian, Thank you for your feedback. While we are glad to hear you had a positive experience with our staff, we regret that the condition of the furniture and fixtures did not meet your expectations. Your comments are valuable, and we will review them as part of our ongoing efforts to improve and enhance the guest experience.Sincerely,Hotel Management
Wish i could get my money back From the time i checked in to the time i checked out continous banging door slamming noises through out night noises 4 am to 10am when i left. Hallway caroets disgusting. For 130 a night should be more pleasing more presentable plus receptionst was not friendly was and looked annoyed
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the noise disturbances, the state of the carpets, and the unwelcoming interaction at reception. These experiences fall short of the standards we strive to provide. Your concerns are being shared with our team to address the noise levels, cleanliness, and staff training to ensure better service. We regret the disappointment you felt regarding the value of your stay and are committed to making improvements. We hope you will consider giving us another chance ... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.