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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room ,with the nasty sofa Our room was discussing, we walked in and saw a really big arem Chair ( sofa) with the material ripped off and all the foam showing dirty and nasty.We tried to ignore it,but after 3 hrs we checked out. No refund, No apology, just business as usual. Will never stay at an extended stay hotel again. I probably won't be using Hotels com again either
Business response:
Dear Guest, We sincerely apologize for the condition of the sofa in your room and understand how disappointing this must have been. Ensuring the comfort and satisfaction of our guests is our top priority, and we deeply regret that we did not meet your expectations. Please be assured that we are addressing this matter with our team to prevent similar situations. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with an improved experience. Thank you once again for bringing thi... read more
Everything was dirty. Towel and bed with hair in it. Smelt bad. Getto
Business response:
Dear Guest, We sincerely apologize for the cleanliness and comfort issues you encountered during your stay. This is not the standard we aim to uphold, and we understand how disappointing it must have been. We are actively addressing these concerns with our team to ensure such situations do not recur. We appreciate your feedback and hope to welcome you back for a more enjoyable and comfortable stay in the future.Sincerely,Hotel Management
Condition of sofa and sofa mattress were terrible. Mattress had lots of stains. Found few cockroaches too.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear about the condition of the sofa and mattress in your room and the concerns you raised regarding cleanliness. This is not the experience we aim to provide, and we sincerely apologize for the discomfort caused. We take cleanliness and pest control very seriously and will address these issues with our team immediately. Your comments are invaluable to us, and we are committed to making the necessary improvements to ensure a more pleasant experience for o... read more
Don't stay here. I checked in and the rim was absolutely disgusting. Holes in the wall, the chair was ripped and gross, cabinet fronts were broken off and missing. Immediately turned around and asked the front desk for a refund. They claimed hotels.com had to refund me. Hotels.com claimed that the hotel had to refund me since i chose "reserve now pay at hotel". Neither multi million dollar company gave me my money back and I used a different app to book a different hotel.
Business response:
Dear Guest,We are truly sorry to hear about your experience and the condition of the room you encountered. Your frustration is understandable, especially given the difficulty with your refund process. While third-party bookings can complicate resolution, we regret that this added to your disappointment. Your feedback has been shared with our team to ensure better accountability and care in the future. We hope you will consider giving us another chance to provide a stay that reflects the quality and service we strive for.Sinc... read more
I already complained about this property to the Expedia agent via text on Sat 3/30. The stay was bad enough that I asked for a refund. I have not heard back after my initial complaint. I am still requesting a refund. Please let me know the status on that. Thank you.
Business response:
Dear Guest, We sincerely regret that your stay did not meet expectations, and we understand your frustration regarding your refund request. While we strive to provide a comfortable experience, we apologize for any inconvenience you encountered. Since your booking was made through Expedia, we recommend following up directly with their support team for the up-to-date status. However, we are happy to assist in any way possible, so please feel free to reach out to us if you need further assistance. Your feedback is valuable, and... read more
Check in/ out staff was nice and it was super quick. The hallways smelled on each floor.. when we stepped out of the elevator trash was all over the opening. Our room looked like it hadn’t been cleaned you could see dust and chunks of dirt under the bed. There was hair in the shower, mold on the curtain, and when turning on the shower head, it’s not screwed on properly so shoots water up to the ceiling, which splashes all over- had to cover with wash cloth to stop. I stayed here before when it first opened and it was fine. B... read more
Business response:
Thank you for your feedback, Jeannemarie. It’s disappointing to hear that your recent stay did not meet expectations. Cleanliness and maintenance are taken seriously, and your concerns will be reviewed to ensure improvements are made. It’s encouraging that you previously had a positive experience, and we hope to restore that confidence should you choose to visit again. Your comments are truly appreciated.Sincerely,Hotel Management
Place was filthy. Hallways were littered with garbage and all the floors were sticky.
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping associates to ensure this is addressed. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels. Sincerely, Hotel Management
The room had mold, dirt, stains, and peeling paint. The staff was less han hospitable.
Business response:
Dear Douglas, Thank you for reviewing your stay. We regret that your accommodations did not meet expectations and that the room’s condition fell short of our standards. Maintaining a well-kept environment is a priority, and we will share your feedback with the team for necessary improvements. Additionally, we apologize if the service you received was not as welcoming as it should have been. We are committed to providing a hospitable experience for all guests and will address this with our staff. Your feedback is valuable, an... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.