This profile has been claimed by the business owner or representative.
Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager / aftendant allegedly inspected the room prior to going to the room and the sheets and blankets were from the previous occupants. The towels were wadded up and dirty. I had to remake the beds myself and there were no pillow cases and the clerk asked me to bring the old linens down to him. I sen the same message to Extended Stay. With no reply. I will never recommend Extended stay and use other hotel sites in the future.
Business response:
Dear Carl, We truly regret that your stay did not reflect the high standards we aim to provide. The cleanliness of the room has always been our priority, and what you described does not meet our expectations. It’s also disappointing to hear that your concerns were not acknowledged when you reached out. Please be assured that your feedback is being taken seriously, and we are reviewing this matter with our team to ensure it does not happen again. Once again, we apologize and hope to have another opportunity to show you the ex... read more
Room was clean but that’s probably the only positive thing. Housekeeping was scarce, towels were dirty and the room only came with one set of towels. When I asked for more they brought me some dingy stained blue towels because they were apparently washing the other ones. The hallway looked like it hadn’t been cleaned or vacuumed in days. Definitely won’t be staying there again unless it’s my only choice
Business response:
Dear Jose, Thank you for sharing your experience. While we’re glad to hear the room met your expectations in terms of cleanliness, we’re genuinely sorry to learn about the condition of the towels and the lack of housekeeping that impacted your stay. What you described doesn’t reflect the standard we aim to provide, and we understand how frustrating that must have been. Your feedback has been shared with our team to ensure these concerns are addressed. We appreciate your feedback and hope you’ll consider giving us another opp... read more
Property was very dirty
Business response:
Dear Guest, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such matters do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the futu... read more
Bad cigarette smell on the 4th floor. Hallway rugs smelled bad. Chair in room was worn out..
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate your recognition of the positive aspects of your stay. We regret that certain conditions, such as odors and furnishings, did not meet your expectations and apologize for any discomfort caused. Your comments are important in helping us enhance the overall environment for future guests. We hope you will consider giving us another opportunity to provide a more comfortable and enjoyable experience on your next visit. Sincerely, Hotel Management
I dont know how Expedia even consider this homeless shelter a hotel
Business response:
Dear Guest, We’re truly sorry to hear that your experience fell so far below your expectations. It’s deeply concerning that you felt the accommodations did not reflect a welcoming or comfortable environment. We understand how important it is to feel secure and at ease while traveling, and we sincerely regret that we did not meet those expectations. Your comments have been shared with our leadership team as part of our ongoing commitment to improve our standards and guest experience. Sincerely, Hotel Management
The only good thing I could say about this property is that the front desk guy was super nice and helpful and that the bathroom was clean. Other than that, the place was pretty bad. Mostly because it was so dirty. The elevator smelled and the had dirty floors, the room had a chair that was filthy, we had to put a blanket over it. There were no plates or utensils even thou it had a full kitchen. There were no pillowcases on our pillows and no ice at this property. Also the hallways were smelly and dirty.
Business response:
Dear Guest, We sincerely apologize for the issues that impacted your stay, as upholding high standards of cleanliness and comfort is our top priority. We are glad that our front desk team provided helpful and courteous service, and that the bathroom met your expectations. Your feedback has been shared with the relevant team to support necessary improvements. We appreciate you bringing these matters to our attention and hope you will consider staying with us again, allowing us to deliver a significantly improved experience. S... read more
Loud and Dirty I arrived very tired around 4 after a long drive and just wanted to nap for an hour or two. I checked in and immediately heard loud thumping above my head. I thought it would pass and laid down and listened to it for a full hour straight. I reported it at the desk and was told that the kids that stay there just got home and they would speak to them. I headed out for dinner and arrived back around 6 to continued loud thumping. I alerted the front desk again and they said they would speak to them again. I went t... read more
Business response:
Dear Guest, Our goal is total guest satisfaction in all aspects of their stay; however, we regret to learn about the challenges you experienced regarding the excessive noise from other guests, cleanliness issues, and the lack of basic amenities. We understand how frustrating this stay must have been, especially after a long drive, and we truly regret that we were unable to make it right during your visit. Thank you for bringing this to our attention so we can improve accordingly! We appreciate your loyalty to the brand and h... read more
This is the worst stay in my life. I was bitten by bed bugs. The staff were terrible.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Please know that we follow the hotel industry's most rigorous cleanliness and pest control standards. What you experienced is not typical of our accommodations, and we will thoroughly investigate this matter with our pest control team. Your comfort is our priority, and we are committed to ensuring our quality standards remain intact. We will also address any service lapses with the team and make necessary ... read more
DO NOT BOOK HERE!!! The bed was pulled out from the wall and in the middle of the room. It was not made and there were stains all over the mattress. There was an old leather couch in the room that was ripped all over it. There were men walking around the building and tried to approach me and my friend. When I was checking in we were warned about them. I did not even stay in the room. I got our stuff and left. There was no staff at the desk to speak to about anything.
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay. The condition of your room and the safety concerns you experienced are unacceptable and do not meet the high standards we aim to uphold. Your feedback has been shared with our team to address the cleanliness and security matters you raised. We sincerely regret this impact on your visit and understand your decision to leave. We appreciate your input and are committed to making necessary improvements to ensu... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.