This profile has been claimed by the business owner or representative.
Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the worst hotel i have ever stayed in. The lobby furniture was filthy. The carpet in the hallways were filthy, littered with trash and dry gum. When i got to my 1st room, as soon as i opened the door, there was an awful smell, like the room hadn't been cleaned in a long time. The bed coverings had stains and the floor was sticky. I told Justice at the front desk (who was an amazing person). Justice gave me another room. It smelled clean, but really wasn't. After my sin and i took a shower, we noticed that walking fr... read more
Business response:
Dear Sean,Thank you for sharing your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. It is disheartening to hear about the cleanliness issues and the unpleasant smell in your room, and we understand how this negatively impacted your experience. While we are glad to hear Justice was helpful, it is clear we fell short in addressing your concerns about the floor and shower. Your comments are invaluable, and we are committed to improving our services and ensuring better cleanlin... read more
Very thin walls! We could hear the TV from other rooms, there was also a lot of adult activity that was very noisy. For the bedding, there was just one sheet, no blanket, and three flat pillows for two adults.
Business response:
Thank you, Molly, for your valuable feedback. We sincerely apologize for the disruptions caused by noise during your stay and for the lack of adequate bedding. We understand how essential comfort and privacy are, and we’re sorry that the soundproofing and bedding did not meet your expectations. Your comments have been shared with our team to help us improve these areas, ensuring that future guests enjoy a more restful experience. We hope you’ll consider giving us another chance to provide you with the comfort and quality you... read more
Bedsheets had red stains, walls had stains,when turning on bathroom lights it made a loud banging noise. In addition I could hear the 95 south highway car noises so clearly. This is a pet friendly hotel and there was a grey bulldog being walked around while I was checking in. This dog looked like he could eat me. I felt unsafe.
Business response:
Thank you, Samara, for sharing your experience. We are genuinely sorry for the discomfort you faced with the room's cleanliness and the noise disturbances. The stained sheets, wall condition, and unusual noise from the bathroom lights you described fall short of our standards, and we sincerely apologize for these oversights. Regarding your safety concerns, we want all guests to feel comfortable and secure, and we understand that the presence of certain pets can be unsettling. Please know we're reviewing our processes to bett... read more
Awful on all levels. Never giving this chain my business again. Slow reception, bugs in the room, dirty. Should be labeled as a motel.
Business response:
Dear Eman, thank you for sharing your feedback. We are truly sorry to hear about your experience, as it is always our goal to provide a clean, welcoming environment for our guests. Your comments about reception speed, cleanliness, and overall conditions have been noted and are being addressed with urgency to ensure these issues are resolved. We understand your disappointment and regret that we did not meet your expectations during your stay. Should you ever reconsider, we would appreciate the opportunity to provide a vastly ... read more
Avoid at all costs I immediately checked out after seeing and smelling the room. Front desk was supposed to process cancellation but apparently I will have additional issues once I return home
Business response:
Dear Dennis,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. It is concerning to hear about the condition of your room and the inconvenience with your cancellation process. Please know that we are committed to addressing these matters promptly, and we regret that your experience did not meet your expectations. We will ensure that the cancellation process is handled appropriately and swiftly to avoid any further inconvenience. We hope you will consider giving us an... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.