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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I drove three hours to the hotel. When I got there, they said they were full and I couldn’t stay there. My night was RUINED.
Business response:
Dear Chris, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is disappointing to know that we were unable to accommodate you despite your long drive. While unforeseen situations may affect availability, we regret that it disrupted your plans. We will review this incident internally to help prevent similar occurrences in the future. Your feedback is important to us, and we truly appreciate you bringing this to our attention. We hope you’ll give us another chance to provide the comf... read more
DO NOT STAY HERE. The hotel seems to be used for housing. There were people just hanging out in the lobby. They were there when I arrived at 7 and when I left at 10. There was a condom in my bathroom with led me to believe they just remade the bed and didn’t change the sheets. I didn’t stay the night. They couldn’t change my room I assume because it was full With the people they’re providing housing to. Totally gross.
Business response:
Dear Sara, We sincerely apologize if your stay was anything other than pleasant. Providing a clean and comfortable environment for all guests is our priority, and we regret that this was not your experience. Your feedback will be addressed with our housekeeping team to ensure our cleanliness standards are maintained. Your concerns about the lobby atmosphere are also noted, and we will review ways to improve the overall guest experience. We remain committed to ensuring a safe and comfortable stay for everyone and truly regret... read more
Disappointed I didn’t realize that extended stay was more than a business travelers situation, it seems like there are many people and families that live there. Unfortunately, as I checked in, I just felt uncomfortable, and as I went up to my room, there was a lot of smells of cigarettes and crying babies and loud music. When I went into my room, I locked the door immediately and checked cleanliness. I won’t say that it wasn’t topically clean, but it definitely was not deep cleaned and the whole room was in rough shape. I wa... read more
Business response:
Dear Nikki,Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations. Please know that we have a strict non-smoking policy, and we will ensure it is strictly upheld to maintain a fresh and comfortable environment for all guests. Additionally, we will address these concerns with our housekeeping team to enhance cleaning standards. Your feedback is invaluable, and we appreciate the opportunity to improve.Sincerely,Hotel Management
Engaña con sus fotografías. Está muy deteriorado y sucio.
Business response:
Dear María, We’re sorry that your stay did not reflect the standards you should expect from us. While we aim to provide an inviting and well-maintained space, we understand how such oversights can impact your experience. Your feedback is important, and we will use your comments as we plan on future enhancements and updates. We hope you’ll consider returning in the future for a much better stay.Sincerely,Hotel Management
Terrible.
Business response:
Dear Sima, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Sincerely,Hotel Management
Needs better cleaning. Non smoking room smelled like cigarette smoke
Business response:
Dear Patty, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.