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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet in all halls was filthy. Our room had a pleather chair that was pealing so bad and dirty. Will never stay here again.
Business response:
Dear Guest,Thank you for sharing your concerns. We sincerely apologize for the cleanliness issues you encountered, particularly with the carpets and the condition of the furniture in your room. This does not reflect our standards, and your feedback will be addressed with our team to ensure improvements are made. We appreciate your input as it helps us enhance our services. We hope you will consider staying with us again, allowing us to provide you with a more positive experience in the future.Sincerely,Hotel Management
It was really bad
Business response:
Dear Tianfu,Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we would appreciate more details to understand how we can improve. We strive to provide a comfortable stay for all our guests and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Good location and nice staff, but a lack up upkeep on the property. I stayed in two rooms over my stay. One smelled heavily of cigarettes (even though the hotel is ostensibly non-smoking) and the other room had a used condom on the floor. These aspects were off-putting, but otherwise the stay was good.
Business response:
Dear Andy,Thank you for your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues and unpleasant odors you encountered in your rooms. This does not reflect our standards, and we appreciate you bringing it to our attention. We will investigate these matters to ensure our property is well-maintained and meets the expectations of all our guests. Your kind words about our staff and location are appreciated, and we hope you will give us another chance to provide you with a more enjoyable experien... read more
Didn't get to stay at the property as they decide to cancel our booking at the last minute. They didn't consider it necessary to inform us just informed Expedia instead. Also expedia decided to send an email the night before the booking, strangely the booking still showed active on the app after cancelation.
Business response:
Dear Samia,Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the last-minute cancellation of your booking. It is unacceptable that you were not informed directly, and we understand how frustrating this situation must have been for you. We appreciate your feedback as it helps us improve our communication and booking processes. We are committed to providing our guests a seamless experience and will address this matter with our team to prevent similar occurrences. We hope you will... read more
Upon arrival I was told they “overbooked “and could not accommodate my confirmed reservation. The woman at the front desk was rude and unhelpful Would never book here again
Business response:
Dear Kenneth, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced due to overbooking and for the way you were treated by our staff. This is not the level of service we strive to provide, and your feedback is crucial for us to make necessary improvements. While we understand how frustrating this situation can be, please know that we are committed to ensuring a better experience for our guests in the future. We would be grateful for the opportunity to welcome you back and provide you w... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.