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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was extremely dirty with hair and dirt on the bed like an animal had been in the bed. Room smelt like animal as well. Guy at front desk was very nice and let us change our rooms but the cleaning staff needs to step up and make sure the rooms are clean.
Business response:
Dear Amber,Thank you for sharing your experience. We sincerely apologize for the condition of your initial room and for the discomfort it caused. Cleanliness is a top priority, and your feedback will be shared with our housekeeping team to ensure improvements are made. We are glad our front desk staff could assist in promptly resolving the issue. Your input is invaluable, and we are committed to providing a better experience for all guests. We hope you will consider staying with us again so we can demonstrate our commitment ... read more
Roaches
Business response:
Dear Boris, We sincerely regret that your experience was impacted by this issue. Providing a clean and comfortable environment is a top priority, and we take such matters very seriously. Our team has implemented measures to address and prevent occurrences like this, ensuring a better stay for all guests. We appreciate your feedback and hope to have the opportunity to welcome you back under improved circumstances.Sincerely,Hotel Management
We spent one night here on a quick trip to visit family in Providence. The bed was comfy and the heat/ventilation system worked great (important on a cold winter weekend!). There was some hair on the vanity in the bathroom, but the rest of the unit seemed clean. We were provided with only one bath towel. There was no number provided to call the desk, so I went down to request another towel. It never arrived so we just had to share the one and use the hand towels. My biggest issue is that even though ESA touts their studios w... read more
Business response:
Dear Valorie K, Thank you for sharing your feedback. We are pleased to hear that you found the bed comfortable and the heating system effective during your stay. However, we sincerely apologize for the housekeeping and communication issues you experienced. We understand your frustration regarding the lack of kitchen items and the delayed towel request. Your comments will be shared with our team to improve service in the future. We hope for the opportunity to welcome you again.Sincerely,Hotel Management
The breakfast is a joke. It was nutrigrain bars, packaged muffins, and instant oatmeal. No juice, no tea. Place smelled of piss and weed. Very loud guests
Business response:
Dear alexander, Thank you for sharing your feedback. We regret to hear that your stay did not meet expectations. We apologize for the issues you encountered with the breakfast offerings, as well as the unpleasant odors and noise. Your comments have been noted, and we will work with the team to address these concerns and improve the overall guest experience. We sincerely appreciate your patience and hope for the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
First of all, when I arrived at 1:40am on Saturday, 12/14, the front desk clerk told me they had overbooked for the evening. I had to then find another hotel to stay for the rest of the night, and it's impossible to book a hotel online for the night after midnight. Second, I haven't gotten a refund for this extreme inconvenience. I didn't end up finding another hotel to stay in until an hour later, and having only gone to bed after 3am, I had to work this morning 10am. This overbooking was totally unnecessary and rude. This ... read more
Business response:
Dear Sam, Thank you for sharing your experience. Your feedback is very important tous, as it will assistusin improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Hotel has roaches
Business response:
Dear Boris, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the presence of pests during your stay. We understand how unsettling this can be, and we take such concerns very seriously. We follow the most rigorous industry standards for cleanliness and pest control, and we will ensure the room you occupy is thoroughly addressed. Please know that your feedback will be shared with our team to prevent similar situations in the future. We truly value your experience and hope you will giv... read more
It was cold in the room and took the whole night to warm up. We had to get up early so didnt sleep.
Business response:
Dear Narvinder, Thank you for sharing your experience. We are truly sorry for the discomfort you experienced due to the room's temperature and for the impact it had on your rest. Ensuring a comfortable and relaxing stay is our priority, and we regret falling short during your visit. Your feedback is valuable, and we will work with our team to ensure the heating system is functioning efficiently for future guests. We hope you will consider staying with us again, as we are committed to providing a much better experience on you... read more
Not a great place to stay The lady working was super nice but the hotel was really dirty, smelly, and things were broken. Not a family place…cheaped out and won’t do that again
Business response:
Dear Paul, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.