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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not done..cross...dirty
Business response:
Dear Byron,Thank you for taking the time to share your review. We're deeply sorry your accommodations didn't meet our standards of cleanliness and preparation. We regret the distress this has caused. We will address this with our housekeeping team to ensure a thorough cleaning and inspection. Please know that our guests' comfort and satisfaction are our top priorities. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Gross
Business response:
Dear Guest,Thank you for your feedback. We are sorry that your experience did not meet your expectations. Cleanliness is a top priority, and your comments will be addressed to ensure improvements. We hope you’ll consider giving us another opportunity in the future.Sincerely,Hotel Management
Terrible experience, we drove 5.5 hrs just to find out our room was dirty and they unfortunately overbooked and couldn’t provide any other room. Staff weren’t even at the front desk, when we pulled in, they were getting out of the car. A music was blasting in their back room behind the front desk. Unsafe atmosphere, unprofessional staff, that provides zero resolution and zero care.
Business response:
Dear Artur, Please accept our sincere apology for the concerns you had with our front desk. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit.Thank you for sharing this review and for being our guest. We wish you all the best with your travels.Sincerely,Hotel Management
Terrible It was the most terrible hotel in my life. It was a place for homeless family. Very small room. Poor bed. No dishes and utensils. No towels. Smells. Dirty. No room service. Severe noise from Highway 95. Rough people. It was hell to us.
This place is dirty. Sticky floors. Gross carpets in the hall.
Business response:
Dear Guest, We apologize for the discomfort and cleanliness issues you encountered during your stay. We take cleanliness very seriously, and it is clear we fell short of our usual standards. Your feedback is invaluable, and we are addressing these concerns with our housekeeping team to ensure a cleaner environment for future guests. We regret the inconvenience and hope you might consider staying with us again to experience the improvements we are committed to making. Thank you for bringing this to our attention.Sincerely,Hot... read more
This place was disgusting. No pillow cases, no shower curtain, pee all over the toilet seat, dirty towels and trash littered in the hallway. Not to mention the walls were paper thin and I could hear noise from both rooms on either side of me. Neighbors were blaring music and screaming until atleast 230am. The $180 price tag for a one night stay is criminal. I will never return and will make a point of going out of my way to advise others to do the same. This property has zero standards and must be managed by slum lords.
Business response:
Dear Anthony, We deeply regret that your stay did not meet your expectations. We apologize for the cleanliness issues and the noise disturbances you experienced. This does not reflect our standards, and we are addressing these concerns with our team to ensure improvements. We understand your frustration and sincerely apologize for the inconvenience. Your feedback is crucial for us as we work to enhance our services. We hope to regain your trust and provide a much better experience in the future. Sincerely,Hotel Management
The hallways have greasy, stained carpeting and were smelly. The linens on the bed were clean, but threadbare and worn. The accessory sofa bed had large rips and tears in the vinyl fabric, so bad you would not sit on it. There was only one bath towel for a reservation with two adults. We would never stay in an Extended Stay facility again, no matter how cheap the price.
Business response:
Dear Josef, Thank you for providing your feedback. It’s disappointing to hear that your stay did not meet expectations. Cleanliness and comfort are important to us, and your comments regarding the carpet, linens, and sofa bed condition will be reviewed with our team. We aim to ensure all guests receive appropriate amenities, including enough towels. Your experience is not reflective of our usual standards, and we appreciate your insights as we strive to improve. We hope you might reconsider and give us another chance to prov... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.