This profile has been claimed by the business owner or representative.
Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely nothing. Lied about breakfast no breakfast
Business response:
Dear Alexa, Thank you for sharing your feedback. We regret to hear there was confusion regarding our breakfast offerings. We provide a Grab and Breakfast, which may differ from a traditional breakfast service. We strive to set clear expectations for all guests and apologize if this was not the case. Your comments are essential, and we will work to ensure that all information provided is accurate and precise moving forward. We appreciate your understanding and hope to have the opportunity to give a more satisfactory experienc... read more
Room was nice but very unsanitary. The floor was filthy and wet as well as it had a foul oder. Walking from the bed to the shower left the bottom of our feet extremely dirty. The remote was still slimy from previous guest I’m assuming. Cannot upload the photos for some reason but I’m willing to share!
Business response:
Dear Deanthony, Thank you for your feedback. We’re glad you found the room nice, but we sincerely apologize for the cleanliness issues you encountered. This is far from the standard we strive for, and we’ll address the concerns about the floors and remote with our housekeeping team immediately. We appreciate your offer to share photos, and we’ll ensure such oversights are corrected for future stays. Your experience is important to us. Your satisfaction is important to us, and we hope to have the opportunity to better serve y... read more
I checked in at around 4:30 pm and the room was dirty not swept and linens on the floor and bed did not have any sheets on it
Business response:
Dear Nicole, Thank you for bringing this to our attention. We sincerely apologize for the state of your room upon arrival. This is not the standard we aim to uphold, and we understand your frustration. Your feedback is crucial, and we will take immediate steps to address these issues with our housekeeping team to prevent future occurrences. We appreciate your patience and hope to offer a more satisfactory stay on your next visit.Sincerely,Hotel Management.
The whole place was a complete disappointment. From the smell of dog urine in the carpets down the hallways. To every single floor being sticky with some sort of substance. Be grab and go breakfast was a joke granola bar one bag of oatmeal and both containers of coffee were stone cold nobody was at the counter to help anybody. Even the room floors felt sticky and wet all the time. Not to mention there was no towels when we arrived no shampoo or soap barely enough toilet paper to use one time. And a pile of dirty towels outsi... read more
Business response:
Dear Benjamin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room furniture was old and dirty. Floors had a wet/poly feel. Corridors had a stench. Property needs an overhaul.
Business response:
Dear Shubir, We regret to hear that your recent stay did not meet your expectations. We take your feedback seriously and are addressing the issues with our team to improve our property and services. Cleanliness and comfort are priorities for us, and we are committed to making necessary enhancements. We appreciate your comments as they help us in our efforts to provide a better experience for all guests. Thank you for sharing your concerns.Sincerely,Hotel Management
Did not allow check-in after a certain time
Business response:
Dear Malakai, Thank you for sharing your feedback. We apologize for any inconvenience caused by our check-in policies. Our goal is to provide a smooth and pleasant experience for all our guests, and we understand how important flexibility can be. We will review your concern with our team to see how we can better accommodate late check-ins. We hope you’ll consider staying with us again and giving us the opportunity to provide a more seamless experience.Sincerely,Hotel Management
Did not stay a night there. They are refunding me the stay. Room smelled of heavy use of bleach but the toilet was filthy. So not sure what was cleaned. Went downstairs and complained and they refunded my stay. I left and looked elsewhere for a room.
Business response:
Dear Patricia, Thank you for sharing your experience. We apologize for the inconvenience you faced with the room condition. While it’s reassuring to know that your concerns were addressed and a refund was provided, it’s disappointing that this situation occurred in the first place. Your feedback will be taken seriously to ensure that cleanliness standards are consistently met. We hope you’ll consider staying with us again in the future.Sincerely,Hotel Management
Our room had been serviced but it was not clean. Specially, the floor was filthy and the bathtub not cleaned. We asked for a different room but none were available. A discount was offered. All public areas were dirty. Specifically, all hallway carpets were very dirty and stained, elevator landings and elevator floors were dirty. Overall, not a very pleasant experience.
Business response:
Dear Peter, Thank you for sharing your thoughts. We sincerely apologize that the cleanliness did not meet expectations. Your concerns about the condition of the room and common areas are taken seriously, and we regret that a different room was not available. Please know that maintaining a clean environment is a priority, and your experience is not reflective of our standards.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,154 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.