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Extended Stay America - Providence
- Hotels
- Providence, RI
About this business
Location details
181 Corliss Street, Providence, RI, 02904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run for your life It was god awful. I kicked off my shoes and within seconds my socks were black and filled with hair. Hardly any soap or shampoo. I made a path from the bed to the bathroom with the towels so I didn’t have to walk on the floor after my shower. I really had no other options but to make it through the night there. Drunks everywhere and a real unsafe feeling. My wife was even hit on by a man with a bottle in a paper bag while we attempted to get onto the elevator.
Business response:
Dear Joseph, We deeply apologize for the unpleasant experience you had during your stay. Your concerns regarding cleanliness, lack of amenities, and safety are troubling, and we understand how these issues made your visit uncomfortable. Please know that your comments have been shared with our team to address the cleanliness and security concerns, as we are committed to providing a safe and comfortable environment for all guests. We sincerely regret the distress caused by these situations. We value your feedback and hope you ... read more
Didn't honor the reservation refud
Business response:
Dear Zabrina, We sincerely apologize for the disappointment and inconvenience caused by not honoring your reservation. This is not the experience we strive to provide, and we deeply regret any frustration this situation may have caused. Your concerns are being reviewed carefully to understand what went wrong and ensure appropriate measures are taken to prevent similar issues in the future. We value your feedback and would greatly appreciate the opportunity to restore your confidence in us during a future visit. Please do not... read more
Its dirty and the TV doesn't work
Business response:
Dear Marina, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, particularly with cleanliness and the television. These matters do not reflect the standards we strive to maintain, and your concerns have been shared with our team for immediate attention. We appreciate your input, as it helps us improve, and we hope to provide you with a much better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Needs to be updated. The staff is very friendly. The condition of the hotel needs to be updated as the couch and the toilet is very worn out.
Business response:
Dear Brian, Thank you for your feedback. While we are glad to hear you had a positive experience with our staff, we regret that the condition of the furniture and fixtures did not meet your expectations. Your comments are valuable, and we will review them as part of our ongoing efforts to improve and enhance the guest experience.Sincerely,Hotel Management
Wish i could get my money back From the time i checked in to the time i checked out continous banging door slamming noises through out night noises 4 am to 10am when i left. Hallway caroets disgusting. For 130 a night should be more pleasing more presentable plus receptionst was not friendly was and looked annoyed
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the noise disturbances, the state of the carpets, and the unwelcoming interaction at reception. These experiences fall short of the standards we strive to provide. Your concerns are being shared with our team to address the noise levels, cleanliness, and staff training to ensure better service. We regret the disappointment you felt regarding the value of your stay and are committed to making improvements. We hope you will consider giving us another chance ... read more
This was the worst hotel i have ever stayed in. The lobby furniture was filthy. The carpet in the hallways were filthy, littered with trash and dry gum. When i got to my 1st room, as soon as i opened the door, there was an awful smell, like the room hadn't been cleaned in a long time. The bed coverings had stains and the floor was sticky. I told Justice at the front desk (who was an amazing person). Justice gave me another room. It smelled clean, but really wasn't. After my sin and i took a shower, we noticed that walking fr... read more
Business response:
Dear Sean,Thank you for sharing your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. It is disheartening to hear about the cleanliness issues and the unpleasant smell in your room, and we understand how this negatively impacted your experience. While we are glad to hear Justice was helpful, it is clear we fell short in addressing your concerns about the floor and shower. Your comments are invaluable, and we are committed to improving our services and ensuring better cleanlin... read more
Very thin walls! We could hear the TV from other rooms, there was also a lot of adult activity that was very noisy. For the bedding, there was just one sheet, no blanket, and three flat pillows for two adults.
Business response:
Thank you, Molly, for your valuable feedback. We sincerely apologize for the disruptions caused by noise during your stay and for the lack of adequate bedding. We understand how essential comfort and privacy are, and we’re sorry that the soundproofing and bedding did not meet your expectations. Your comments have been shared with our team to help us improve these areas, ensuring that future guests enjoy a more restful experience. We hope you’ll consider giving us another chance to provide you with the comfort and quality you... read more
Frequently asked questions about Extended Stay America - Providence
How is Extended Stay America - Providence rated?
Extended Stay America - Providence has a 2.8 star rating with 2,296 reviews.
When is Extended Stay America - Providence open?
Extended Stay America - Providence is open now. It will close tomorrow at 12:00 a.m.