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Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall disappointment The check in was good. Front desk people were nice. The room was simple, definitely could use an upgrade, and was not as clean as I'd hoped. The sheets were clean, the bed was ok. The floor was not cleaned, there was the butt of a joint on the floor next to the television. The bathroom smelled like smoke. The curtains had holes in them. Definitely not what we were expecting with such good reviews on here. Also one of the main reasons we chose this hotel was the kitchenette but then they didn't have eno... read more
Business response:
Dear Guest, Thank you for staying with us and sharing your comments. While we are glad you felt welcomed by our front desk team, we are genuinely sorry that the rest of your stay fell short of expectations. We understand your disappointment regarding the condition and cleanliness of the room, as well as the lack of kitchen supplies. Although we tried accommodating all our guests, we missed the mark during your visit. Your feedback is essential, and we are reviewing it with our team to help prevent similar situations in the f... read more
This was a place that I didn't feel safe at--one of the first guests I saw seemed like they were on drugs (clearly not the hotel's fault, but added to the sense of not being safe). The room was clean, which could be determined by the very strong scent of cleaning products, which was a little overwhelming. This was one of the first times I locked all the locks in my room. At 6 am, people were loud outside and in the halls--just seemed like things were done as inexpensively as possible (which I get). The bathroom had the rim o... read more
Business response:
Dear Guest, Thank you for reviewing your stay with us. We are sorry your visit did not provide the comfort and sense of security you expected. While we are glad the room met cleanliness standards, we understand the scent of cleaning products may have been overwhelming and will review this with our team. Your feedback about early morning noise and the bathroom condition has also been noted. As an extended stay property, kitchenware is available at the front desk to help ensure proper sanitation, though we understand this may ... read more
They charged me twice for a room and didnt refund my money. Also they have roaches!
Business response:
Dear Guest. We sincerely apologize for the inconvenience you’ve experienced with the charges and pest issues. We take these matters seriously and will ensure they are reviewed promptly. Please know that we are committed to providing a comfortable and hassle-free stay for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management
Room didn’t smell the best,
Business response:
Dear Guest, Thank you for staying with us. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. We do hope you w... read more
I booked a single regular room and somehow they switched it to a handicapped room so no bathtub and charged me 20 more than my Expedia receipt I'm waiting for the refund to come through
Business response:
Thank you for your feedback, Ashley. We regret the inconvenience caused by the room type change and the billing discrepancy. This is certainly not the experience we aim to provide, and your concerns are understandable. Please know that the matter will be reviewed internally, and we trust the refund process will be completed promptly. Your comments are appreciated and help guide service improvements.Sincerely,Hotel Management
Never again The condition of the room was nothing that was portrayed in the photos. It was dirty and smelled. If it hadn’t been so late at night, I would’ve left and found another place to stay.
Business response:
Dear Guest, We sincerely regret that your experience did not reflect the quality you were expecting, and we apologize for the condition of your room. We understand the importance of providing a clean and comfortable space, and we are truly sorry that your stay did not meet these expectations. Your concerns have been shared with our team for immediate review. We appreciate your valuable feedback and are committed to making improvements. We hope you will consider allowing us another opportunity to provide you with a much-impro... read more
The guests are obviously smoking in the hotel rooms... the smell is HORRIBLE!
Business response:
Dear Stephanie, We apologize for any discomfort caused during your stay at Extended Stay America. While designated smoking areas are provided, we expect all guests to respect our policies. Your feedback is valuable, and we will reinforce our efforts to maintain a comfortable environment for everyone. We appreciate your input and hope to provide a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,287 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.