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Extended Stay America - Providence - Warwick
- Other
- Warwick, RI
About this business
Location details
245 W. Natick Rd., Warwick, RI, 02886, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I first checked in The door was broken in two rooms that had nothing to do with me and I ask to be transferred to a different room and the staff was upset like it was my fault the rooms doors were broken she didn’t want to transfer me to another room she said their policy they can’t transfer rooms I explained to her those doors being broken has nothing to do with me and it’s out of my control so my room should’ve been transferred automatically and I should’ve got one room complementary instead I was giving a late check ... read more
Business response:
Dear Guest, We appreciate the opportunity to address this experience and would like to share that when you visited the front desk to request a later departure time, concerns regarding the door opener were discussed, and an alternate room was immediately provided. During that conversation, we offered our sincere apologies for the inconvenience with the door as well as for how the earlier interaction felt, and time was taken to listen fully so everything could be understood clearly. The request for extended checkout was approv... read more
Was monitor by camera in room service was terrible
Business response:
Dear Guest, We take all guest concerns seriously and maintain clear policies regarding timely payments and guest conduct, which are applied consistently to provide a safe and respectful environment for all. In this case, our team followed standard procedures in line with those expectations. We appreciate your understanding and wish you the best in your future travels. Sincerely, Hotel Management
Everything was wrong . Bad smell no hot water nothing .
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the issues you experienced during your stay with us. Your concerns will be shared to ensure better service moving forward. We appreciate your feedback and look forward to the opportunity to provide a more comfortable stay in the future. Sincerely, Hotel Management
Bathroom was clogged and made us wait an hour to get a plunger
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the bathroom and the delay in receiving assistance. Your comments will be shared with our maintenance and front desk teams to ensure faster response times and better preparedness in the future. We appreciate your honesty and hope to have the opportunity to provide you with a smoother, more comfortable experience next time. Sincerely, Hotel Management
This morning, the front desk representative was incredibly rude. When I inquired about additional coffee, she responded with a dismissive attitude, stating, “I just filled it.” She then walked away, huffing and puffing, without uttering a single word. My husband and I were so displeased that we decided to check out earlier than we had originally planned.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the interaction you experienced with our front desk, as this falls far short of the courteous and professional service we strive to provide. We understand how upsetting this must have been and regret that it affected your stay. Your comments have been shared with our team to improve communication and ensure better attentiveness moving forward. We hope you might consider returning in the future, so we can provide a more welcoming, comfortable, and pos... read more
Rooms need updating. Needs new carpet and freshen up decor
Dirty : barking dogs / no adequate breakfast offered
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations and that you encountered concerns with cleanliness, and apologize for the disturbance caused by a nearby pet. Had we been informed during your visit, our team would have gladly addressed the situation right away to ensure your comfort. Please note that our breakfast is a simple grab-and-go option designed to provide a quick and easy start to the day. Your comments are appreciated and will be shared with o... read more
There were stray hairs left on the bed, in the hand towel, and on the shower curtain. Breakfast consisted of packaged mini muffins, plain oatmeal packets, and nutrigrain bars. No coffee maker in the room.
Business response:
Dear Kirsten, Thank you for sharing your impressions. We are committed to providing a clean and comfortable environment, and we will address this with our housekeeping team to ensure that proper standards of cleanliness are consistently maintained. In addition, our complimentary grab-and-go breakfast is intended to offer a quick and convenient start to the day. Also, please know that kitchen items are kept at the front desk to maintain cleanliness and are available upon request. Your comments will be shared with our team to ... read more
The breakfast was grab & go but it was sad looking few breakfast bars , oatmeal, store muffins. But the worst was the refrigerator was making noises-knocking like - all night. We did not get much sleep. The shower took a long time to get hot, when it did only for a couple of minutes and got cooler and loss pressure, like other rooms must had showers on.
Business response:
Dear Barbara, Thank you for taking the time to share your feedback. We are glad you were able to enjoy our grab-and-go breakfast, though we understand it may have felt limited. Your valuable feedback will be shared with our leadership to explore ways to enhance our offerings. Additionally, we are sorry about the issue with the refrigerator and the shower, as we know how important a restful and comfortable stay is. Your comments will be shared with our maintenance team so these matters can be addressed promptly. We truly appr... read more
Frequently asked questions about Extended Stay America - Providence - Warwick
How is Extended Stay America - Providence - Warwick rated?
Extended Stay America - Providence - Warwick has a 3.5 star rating with 2,439 reviews.
When is Extended Stay America - Providence - Warwick open?
Extended Stay America - Providence - Warwick is open now. It will close tomorrow at 12:00 a.m.