This profile has been claimed by the business owner or representative.
Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fire alarm went off at 4am, everyone had to stand outside in the cold for an hour.
Business response:
We appreciate the valuable feedback about your stay. Please accept our sincere apologies for the inconvenience of the fire alarm during the night. The security of our guests is our top priority, so evacuation is required and critical to ensuring our guests are safe. We hope you will stay with us again soon. Sincerely, Hotel Management
Very nasty hair all I’m the bathroom like it hasn’t been clean
Business response:
Philanthia, thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Extended Stay America- almost a homeless shelter Dirtiest hotel I have seen. Almost like a homeless shelter! Police came and questioned a hotel guest while we checked in. Horrible and unsafe surrounding! I will never stay in the hotel again !
Business response:
Michael, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
It was terrible experience door was broken tried going in the keys wouldn’t work I went to the front desk and the police was called very unprofessional I lost my shoes in there and my car keys I had a very ruff time and I very horrible night the people staying at the hotel where doing Wierd activities it was a complete waste of time and money
Business response:
Thank you for your review. We are sorry for the disappointing time you had with us and for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I feel really disappointed really bad staff service ,we va attitude and being rude never again I would go to the place
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Meh Not great. Lamp without a lightbulb, broken dresser drawers and dirty shower. Had to ask for a tv remote and coffee maker that i had to go back to the frobt desk to get. Kind of a meh experience.. way too much money for the kevel of room i received.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Business response:
Lindsey, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.