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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We found dried pet feces under the bed. Upon entering the lobby to Check in, no one was at the front desk. Stood there several minutes before shouting “Hello” a couple of times. Finally a young lady arrived to assist me. I will NOT stay there again.
Business response:
Thank you for choosing to stay with us. We are sorry for the inconvenience you had at the time of your arrival. Please be assured that we have shared your feedback with our front desk team to ensure such an incident does not occur again. We are also sorry for the cleanliness oversight you experienced in your room. We have shared your feedback with our housekeeping team to be more diligent with their efforts going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hote... read more
The breakfast wasn't a breakfast; it was packaged muffins, so-so coffee, instant oatmeal and granola bars. The hair dryer didn't work and I couldn't fit it back into the holder. I had brought my own so I didn't bother to tell the desk until I left. It was difficult to figure out how to watch TV. The cable didn't connect or didn't stay connected. The kitchenette was very nice and the bed was comfortable.
Business response:
Thank you for being our guest. We apologize for the maintenance issue you encountered in your suite and regret the inconvenience it caused. Your concerns have been shared with the appropriate team so they can fix the problem immediately. We are also sorry our grab-and-go breakfast was not to your liking during your stay. We will make a note of your feedback as we plan any changes to our breakfast. On a positive note, we are happy you liked our kitchenette and comfortable beds have the chance to serve you better in the future... read more
Very bad hotel never came back to this hotel, bad costumer service,
Business response:
Thank you for choosing our hotel. Our top priority is exceptional hospitality. Based on your review, it appears we fell short of this goal. Your feedback will be used to help us improve our customer service and better serve future guests. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
When entered room for first time, window was open....odd smell??? Breakfast Options are pathetic . No water to drink.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room. Your comments will be shared with the appropriate teams to improve our accommodations moving forward. It is also disappointing to know you were unhappy with our grab-and-go breakfast. Your feedback about it will be shared with our brand leaders to assist them when determining new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely,... read more
I booked this hotel through Expedia for a travel baseball tournament. It promised suitable accommodations for an extended stay and the logistics, etc. of tournament play. Arrived - they didn't have my reservation. Ping-pong blame game between Expedia and Extended Stay. Had confirmation - Extended Stay promised to make good, they didn't so walked out CX-ing. Lastly, Hotel smelled.
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.