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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i had to wait a while for someone to come to desk to check in,I had to go to the laundry to get another top cover because it had make up on it,the counters in the kitchen were stained,it smelled bad in the room and the workout room the equipment half way worked.
Business response:
Thank you for your review. We apologize for the inconvenience you had at the time of check-in and the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with our front desk associates to be more diligent with their efforts moving forward. We have also discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bett... read more
Book With Caution First the false advertisement of every day housekeeping is a lie. I had no housekeeping service all day and when I went to the front desk to see why? I was told that I would only get service after being there past 7 days. My booking was for 5 days. I would have to bring my own dirty towels down to the front desk to exchange them for clean towels. On top I was told that I had to take my own trash outside. There is no pool here so it didn't meet my accommodations for my kids. Very few tv channels to watch. Al... read more
Business response:
Thank you for the feedback. We are sorry for the miscommunication you had regarding our housekeeping policy. We also apologize for not meeting your expectations and regret the inconvenience caused. We understand your frustration of not having your favorite channels for you to access. Thank you again, and we hope to make it up to you and your kids in the future. Sincerely, Hotel Management
Urine Stains, Musty and Moldy, Run Down Property I am overwhelming disappointed in not only the facility condition and customer service, but in the lack of honesty from the GM on duty who lied to Hotels.com about a group of individuals who checked out of the property and refused to honor a refund for nights unused. After only two nights inside the property, multiple individuals staying on our reservation indicated they were horse and coughing due to moldy, musty and smoke filled rooms. Garbage was stacked up outside the hall... read more
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Trash, Dirty Moldy Rooms, Zero Service I am overwhelming disappointed in not only the facility condition and customer service, but in the lack of honesty from the GM on duty who lied to Hotels.com about a group of individuals who checked out of the property and refused to honor a refund for nights unused. After only two nights inside the property, multiple individuals staying on our reservation indicated they were horse and coughing due to moldy, musty and smoke filled rooms. Garbage was stacked up outside the hallways, stin... read more
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
It was horrible and could not stay there. We had wong size bed. The was garbage in the hallway. We were not happy and left Staff was kind and understanding. Yhere was a family fighting when we got there. Staff adkef them to leave
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Marijuana smell There was a marijuana smell on the floor we stayed. Not comfortable here with my family
Business response:
Thank you for letting us know of the issues with your stay and please accept our apology on behalf of other guests smoking. Our policy allows smoking in certain areas and we understand if this frustrated you and negatively impacted your experience. We wish we would have been given the opportunity to make it up to your prior to your departure and we hope that you will give us another chance to restore your faith in us. Sincerely, Hotel Management
The stove was not cleaned and the refrigerator needed defrosting. There was no stove vent present. The outside trash cans were completely full all the time. The male employees were very flirtatious. The price for houseware items was ridiculous.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.