This profile has been claimed by the business owner or representative.
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I can’t really judge the facility for cleanliness because I never got to see or use the room I paid for in advance. I needed the room for morning/daytime hours so I reserved for 2 days. Everyone knows check-in at most hotels is in the afternoon. The desk rep said they sold my room to someone else since I didn’t arrive the evening of the first day of my reservation. When I attempted to inquire how they could do that when I paid for 2 days knowing my situation and needs, she got very short with me. I didn’t know there was a re... read more
Business response:
Dear BMontgomery, we are so sorry for the difficulties you had trying to check in. When a guest does not show for his/her reservation it is considered a no show. The room is then available to re-sell. We encourage you to reach out to the booking agent used to discuss in greater detail the details of your reservation. We are confident they can assist you further. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
The property is disgusting! There are roaches in the rooms. There are addicts and alcoholics loitering on the grounds. This hotel needs to be removed from hotels.com.
Business response:
Tenia, thank you for sharing your feedback. We sincerely apologize for the inconvenience caused due to the uncleanliness. Our pest control provider has serviced your room, and we are working to ensure procedures are being followed to prevent future infestation. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Non-smoking floor smelled reeked with the smell of cigarettes. Loud- hard to sleep. Bed was dirty.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and noise issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Business response:
Would you care to elaborate on the bad survey? We must try to improve our quality of service, so the question is relevant.
Extended stay Towel dont look clean ,bugs crawling around, room odar and it's a non smoking and still smell
Business response:
Terell, we are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Richard, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Avoid at all costs! I was very uncomfortable the entire time (less than 12 hours!) I spent here. Not a great neighborhood, so bad impression from arrival, for starters. Check-in was fine, but I had no information in advance of my their policies which scream “we don’t trust our guests.” If I wanted any basic items for an =extended stay= place, a card at the front desk said that the “package you wanted would be delivered to your room. Umm, no. I would have to schlep anything I wanted—including a coffee maker, to my room myse... read more
Business response:
Sharon, thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thank you again for staying with us and we hope to welcome you back soon! Sincerely, Hotel Management
Horrible stay. Mine and my daughters stay here was horrible. There was black hairs on the sheets of the bed and the hotel smelled like smoke even though it said there was no smoking. They charged 50 for incidentals which I think is ridiculous seeing as they are allowing smoking and it wasn’t clean. I got charged less for a nice hotel. I was not happy at all with this place.
Business response:
Shannon, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.