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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property needs renovation the rooms smell, toilets don’t work. Elevator is a nightmare and the continental breakfast is a joke. Probably the worst hotel experience I have had to date
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
The property is run down and abused without repairs. Hallways stink of weed. And the night girl i think her name is sarah really needs to work on her people skills.
Business response:
Dear Guest, thank you for the valued feedback and for allowing us to host your travel needs.We aresorry for the inconvenience you experienced due to the smoke smellin the hallway areas. We have strict policies where we prohibit smoking so we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for staying with us, and we hope to welcome you back for the hospitality and accommodations you deserve. Sincerely, Hotel Management
No clean towels or bed linens in a 5 day stay. Front desk unable to check us in for 20 min due to "computer updates"
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had upon arrival and for the issues you had. Please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, towels and linens may be exchanged at the front desk anytime and complimentary. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The appliances were old and appeared to be shoddy. There was no top sheet on the bed. I asked for towels and was told to come down to the lobby to get them. The television channel selection was not good and the tv was placed in a position that made it hard to watch from the bed. There is inexpensive and then there is cheap. This hotel was cheap.
Business response:
Dear Valued Customer, We appreciate the feedback about our hotel. As a part of our guidelines, if a guest wants extra linen and towels he/she must bring the old ones to exchange for new ones.
The hotel is very dirty and the hotel room was filled with an extremely offensive odor. The space is dilapidated.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Place was in need of updating. Stained carpet, old windows, refrigerator, and stove. There was nothing to eat off or cook with so plan to bring your o
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
This was the worst hotel experience ever. Upon arrival we had to sign a no smoking contract. When we got off the elevator on the third floor, the smoke was choking. The hallways were full of smoke and it was difficult to breathe. The walls are paper thin and we could hear people in the hallways all night - loud, shouting, music. The A/C didn't work and was the only source of "fresh air". We had to go to the front desk to ask for a pillow for the bed - never got one. We also had to ask for soap for the shower. Our second nigh... read more
Business response:
We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Got there the room we got was not clean. The tv was still on, stuff all over the floor, old bed sheets. nothing was cleaned. Smelled like smoke even though its a no smoke hotel. Over all it was not good. Also the blanket had burn holes all over it.
Business response:
Joe, we sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
i was only there 14 hours & 4 out of 4 staff members were rude & unpleasant. the girl who checked me in was finally cordial as well as the girl who checked me out but it took effort on my part to make them feel better about a job they obviously hate. i had a problem with the a/c but was told by the night staff i couldnt be helped, credited or moved to another room. she hung up on me & wouldnt answer when i called back. that said, the room was dated & abused. i didnt want to touch anything. the worst was the stagnant odor tha... read more
Business response:
We cannot apologize enough for the poor service you received during your stay with us and truly regret the inconvenience it caused. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. Once more we redeem and hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.