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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unique was the full kitchen. Bad was overshadowed by the breakfast... they didn’t have cream or sugar for their coffee they served, no oatmeal/just grits, no muffins, and no hot cocoa to substitute for sugar. It dismal, also channels weren’t as good as other hotels for the tv.
Business response:
Thank you for being our guest. We regret we only had limited channel choices to offer this time and are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Dirty. Not recommending to anyone since it was very basic with no amenities
Business response:
Cher, we apologize for not being able to meet your expectations for a stellar stay. Your feedback about cleanliness issues has been discussed with the housekeeping team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We ended up leaving the next morning. People in a room near ours were fighting for hours and then spilled into the hallway. We were too tired to call police but the management did nothing. It was a HORRIBLE EXPERIENCE! We asked for our money back and supposedly it will be credited to our card.
Business response:
Keith, thank you for your review. We apologize your sleep was disturbed due to the noise made by neighboring guests. We wish we had the opportunity to address the problem while you were here. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Everything was very dated and and in rough condition. Not very clean. Seemed to be a rough area.
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I didn’t like anything. The other guests were loud. The rooms smelled like smoke. The carpet was dirty and stained. The bathroom smelled like piss. Didn’t fall asleep till 5am since next door guests were loud and banging doors. Some prob was smoking pot near by. We checked out early. Only stayed one night. Bad experience.
Business response:
Thank you for taking the time to post your thoughts on your recent visit. We are truly sorry that your suite was not in the spotless condition it should have been. We have room inspections in place to avoid situations like this, so we apologize that we missed some steps. We assure you that this has been addressed so that it doesn't happen again. We also apologize that you were disturbed by the noise from other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to en... read more
The tv didn’t work then they switched me to another room and the heat/ ac unit didn’t work. Horrible pillows. No usb plug-ins. The breakfast was a granola bar and the coffee wasn’t even ready at 7 am. The cleaning staff did a good job.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. We have shared your feedback with the appropriate teams, and we have taken actions to ensure that we do not repeat these problems going forward. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
where to start. Maybe with the bug that greeted us on the sticky floor. Or the stench in the hallway and the room. This is not a hotel, it is a residence for people and families. I was there all of 15 minutes when I asked for refund and they would not give me one. Went to another hotel anyway. Do not go there even if it is the only hotel left. Sleep in your car. By the way, picture on the site is not the real hotel.
Business response:
We are sorry for the disappointing visit you had and regret the bug you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Be assured, we take these comments seriously and have shared your feedback with the housekeeping team to be more diligent in their efforts. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Ho... read more
The front desk workers were great Ashley and Danielle. Now the room a different story the bed was nicely made but once I pulled the covers back the sheets were dirty had previous people hair, makeup and food crumbs. Seen a roach crawling out the kitchen counter. There was also a lot of loitering in the parking lot and people just treated the parking lot as a trash can had bags and cups all on the ground. Any hoo Ashley did refund some money back due to how the bed was not clean. My first and last time at this location
Business response:
Thank you for your stay and for your detailed review. We regret that our housekeeping staff overlooked some areas and that your suite was not cleaned to perfection upon your arrival. We will speak with our team to make sure this unfortunate situation does not happen again. On a positive note, we are glad to read you liked the service provided by Ashley and Danielle. We will share your compliments with them. We appreciate your business and hope that you will stay with us again the next time you visit the area. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.