This profile has been claimed by the business owner or representative.
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service was great but the air didn’t work well only one outlet worked and the water took a while to get hot
Business response:
Thank you for being our guest. Although you like the service provided by our courteous associates, we are sorry for the maintenance issue you had. We have asked our team to address the problems you outlined. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
bad smell all old the toilet horrible the water does not drain etc
Business response:
Nel, thank you for your review. We are sorry for the unpleasant smell you experienced during your stay and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we have asked our maintenance team to address the problem you had with the toilet. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
They were too many things about the room, all of which I photographed for future reference. I will definitely not stay at this location again, The room was just not in good shape
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping and maintenance teams to ensure all procedures are being followed, so this does not happen again. We would like to have another chance to host you in order to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
Great Staff, but WOULD NEVER STAY HERE AGAIN!! Lobby/hallways smelt like a cigarette & mold combo. Staff was friendly & let me check in early! The elevator had a note stating water will be cut off from 8am until contractors are done finding the water leak. Fortunately at 12pm i had water in my room. Unfortunately my room smelt like "a grandpa" u know that classic aftershave smell you associate with a grandpa. The fridge had a 2wk old dead fish smell, so i was unable to use it in fear of any food acquiring said taste. The toi... read more
Business response:
Mike, please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward ensuring this is not repeated in the future. We only wish we had the opportunity to resolve these problems while you were here and would have moved you to another suite upon request. On a positive note, we are pleased you liked our associates. We do hope you consider stay... read more
Very dirty place. Cable tv didn’t work the whole week I was there
Business response:
Jack, thank you for your review. We apologize for the issues you encountered here and regret the impact it had on your stay. We have discussed your feedback with our housekeeping and maintenance teams to take appropriate actions and enhance our service delivery. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Actually the only thing i liked was the staff. They really need to stop people from smoking cigarettes there.
Business response:
Thank you for sharing your feedback. We are sorry for the difficulties you encountered while you were here. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are glad you were impressed with our courteous associates. Your business is appreciated, and we hope to welcome you back soon for a better experience. Sincerely, Hotel Management
My room door was open when I initially went to my room, not sure if housekeeping left it open or someone else, but the door was ajar. The bathroom looked like someone had just put clean towels and left the tub and sink dirty. There was a used hotel shower gel on the counter. The room had a very odd smell. It was cold at night and the window unit would shut off, I had to turn it back on twice during the night. The beds were full size beds, not the queen size that is advertised. No trash can in the restroom. The bathroom tub a... read more
Business response:
Thank you for your review. We are sorry for not meeting your expectations and regret the inconvenience it caused. We also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We value your feedback and hope you will reconsider giving us another chance to show you our commitment to outstanding service. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.