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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Appalling stay While the front desk staff was nice, the room and hotel itself was dim and dirty. The room had obvious water damage, the room smelled as though someone had smoked heavily in it. When I got into the shower and extended the curtain, I found a used wash cloth and the shower itself was covered in hair, plus the bathroom lacked toiletries. I would never stay here again and I’ve stayed at many extended stays.
Business response:
Ashley, thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. Kindly note, toiletries are available at the front desk upon request. We value your comments and hope you will give us another chance to redeem ourselve... read more
Somebody needs to help there management
Business response:
Thank you for your review. We are sorry our service did not meet your expectations and regret the inconvenience it caused. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of our service going ahead. We hope you will revisit us soon. Sincerely, Hotel Management
It was very dirty and unorganized . The front desk person gave me a key and it was to someone else room . My room had a very bad smell .
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Find another hotel! When I arrived at 5:15, I was told there wasn’t a room clean and ready for me to check into. After he went upstairs to inspect a room for another visitor, he then checked me into a room that was in fact already ready Without an inspection of the 1st floor room he put me in. Within 10 minutes of checking in, I had 3 welps pop up from bug bites. I had to buy Benadryl to get through the night, and then still slept horribly because someone was stomping around on the floor at 1am. I knew whenever someone in an... read more
Business response:
Wally, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Bathroom was very dirty. Mold and mildew around time in shower. Bathroom faucet was nasty and ring around bathtub
Business response:
Ashley, thank you for your review. We are sorry for the cleanliness issues you encountered in your suite and regret the inconvenience it caused. Your feedback will be shared with our housekeeping team for review and action. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Room had bed bugs roaches just nasty 😷 i was moved to another room and that one had roaches
Business response:
Ricky, thank you for sharing your concerns by leaving us a review. We deeply regret knowing how uncomfortable you felt in your room, and we would like to inform you that the room you occupied will be professionally inspected and treated as a precaution. Please consider allowing us to improve your impression of us in the future. Sincerely, Hotel Management
Fornt desk person is good, I left my charger in room and I didn't receive my item back when I approach in same day. Place stink
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Price was competetive....but there is a reason for that! You get what you pay for I guess.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 3 star rating with 1,945 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.