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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel room smelled like dusty old furniture. The shower still had the previous persons soap and there were insects crawling on the floor. The hotel itself was very outdated and I witnessed the cleaning staff entering a room and seconds later coming out and moving to the next room. The elevator sounded like it was scraping each time I went up and down it and it seemed very unsafe.
Business response:
We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Bugs everywhere!!!! In the bathroom, on the walls, crawling in the beds!!!!
Business response:
Thank you for staying with us. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope we have the opportunity to make a much better impression on a future visit. Sincerely, Hotel Management
Shower curtain had mold on the corner. Towels were stained and not very clean—found hairs :( Sheets also had stains. Staff was nice. Property looked nice at a glance. Elevator in the morning had tons of trash and what looked like tobacco spit on the wall. Didn’t notice those things checking in.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
The staff was absolutely wonderful... manager was excellent... needs a raise and promotion to training Manager.... Please consider Joa for a promotion....! Her staff was professional kind friendly and if the facility was upgraded I would stay wherever she was located.... Unfortunately the facilities are in poor condition... my first room had major issues..staff corrected and changed my room... thank you however WiFi issues the appliances was so dated I refused to cook... the carpet was horrible had to keep my shoes on... the... read more
Business response:
Thank you for choosing our hotel for your lodging recently. We were extremely concerned to read about the inconveniences you experienced during your stay and would like to offer you our apologies for this. Thank you for bringing this to our attention. We have shared your feedback with our team and corrections have been made. We hope you will give us an opportunity to make this up to you in the future stay and show you the hospitality that you deserve. Sincerely, Hotel Management
Never returning Terrible
Business response:
Tamara, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Front desk staff are not welcoming or friendly. Hallways are dirty.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Property was dirty, hospitality was terrible. No one was never at the front desk.
Business response:
Jay, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. We hope you will consider returning to our hotel on your next visit to this area so that we can provide you with a much better stay. Sincerely, Hotel Management
Failures left and right I have dealt with extended stay in the past and it’s ysually a great experience but this time it was a total catastrophe. I had been in need of sleep from a long drive and being up all night into the morning and the afternoon that day and was ready to check into my room and sleep. When we got the keys the front desk clerk verified with the cleaning staff that the room was cleaned. After finding out they asked if we would want to wait 30 minutes for our room to be ready or switch rooms, we said the wai... read more
Business response:
Ramon, we are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We hope you will consider giving us an... read more
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.