This profile has been claimed by the business owner or representative.
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dump. Just a dump. Dirty. Broken things. Shady people just hanging in cars in parking lot... Had a towel & washcloth hanging on hook in bathroom.....from prior resident. Hairs in most drawers. Wildly dirty stove. Ceiling falling (could push it up & down a few inches). Fire detector just hanging. Non HDTV cable service. No hot water most of Tuesday night. Desk person said something about "resetting" and to "try again in 10-15 minutes." Nope. Cold shower on the year's coldest day. Fantastic. What a disgusting dump. Room 214. A... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Camelia, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Room smelled like a dirty deep fryer. Bath tub was painted and paint was peeling off. Dripping faucet. Very run down.
Business response:
Michael, we are sorry for the maintenance and cleanliness issue you encountered in your room and regret the inconvenience it caused. Your comments will be shared with the respective team, and we will take the appropriate steps to prevent these issues from happening again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Close to the highway. Terrible facility. No change of bed. No Lotion. Microwave did not work. The heating/AC was noisy
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The elevator looked dirty, poor vending machines that didn’t work most of the time. The inside of the building appeared old and worn.
Business response:
Thank you for sharing your experience at our hotel. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have shared your feedback with the respective teams, and we’re working with them to fix the problems you mentioned immediately. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Room was big. The location was a few miles from airport. There was not much to eat for breakfast. NO coffee cups they said the they ran out?!? Only grits and hot water for tea was left in breakfast area. Kitchen in room was completely empty. Had to ask for supplies. Would not stay here again.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. Thanks again for your feedback, and w... read more
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.