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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room keys stopped working. Room door was not able to shut. Wifi wasnt working.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and that ruined your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
They worked at the front desk couldn’t book our room and they also have
Business response:
Thank you for reviewing our hotel. We strive to provide clean, comfortable accommodations with great service and we sincerely apologize for missing these marks during your stay. We hope you will consider giving us another chance to provide you with the spotless accommodations and excellent hospitality you should always expect from our team. Thank you for choosing us and we hope to see you again. Sincerely, Hotel Management
Paid extra for a room with 2 beds. When I arrived, was given a room with a queen bed. Bathtub was disgusting. Mold in corner by wall. Tile work on walls had a sloppily done repair.
Business response:
Jonathan, thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and the maintenance issue you had in your room. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
You get what you pay for....this was an inexpensive studio hotel for a one night stay before flying out. With a studio, there is no bathroom to buffer the hallway noise, so we hear every person talking in the hallway all night, and every elevator ding. The furniture didn't fit the spaces, so blocked parts of doorways. During the night, the compressor on the a/c unit began making this horrible noise that wouldn't stop. So little sleep. One of the desk chair in the room was filthy. Wouldn't even put my suitcase on it without a... read more
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. Your comments have been shared with our team so immediate corrective action can be taken. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Upon entering hotel, all we could smell was strong stench of marijuana. Our room (238) was run down. Carpet and chairs with multiple stains, uneven vinyl flooring, stained shower grout, rusted bathroom fixtures, bathroom smelled like a dingy subway, broken lampshades, broken outlet covers, stained hot plates, missing piece to interior door latch (we were unable to lock to room from the inside and had to barricade the door) thin walls ( heard upstairs guests walking around), broken AC- (only blew air, unable to change setting... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Shower curtain too small, water sprayed onto floor. Toilet needs to be attached to floor, terrible loose when in use. No bedding for pull out, blood on mattress. No computefbyo print boarding passes. Smelled of smoke
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Room was not well maintained and STUNK, like seriously it smelled so bad
Business response:
We apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
We checked in, our key was activated to the wrong room. Once we got that corrected, or correct room was not clean. There was feces all over the toilet and a full garbage of food was under the sink. Not to mention the whole place smelled like cigarette smoke. Extended stay is currently refusing to refund us, even though we checked out immediately. Will not be staying at another extended stay as their cleanliness expectations are not habitable.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.