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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
horrible messed up my reservation and tried to send me to a different hotel. Drug needles in parking lot, pot being smoked openly in a "family friendly" pool area. Every time i had a question they said they "would have to call management" and get back to me and NEVER got back to me. Took over 24 hours to get a set of dishes. the list goes on. Couldnt even print a receipt for me...said they would email it - still waiting for it.....would not recommend.
Business response:
Dear Tracey, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
First, google map had us going to a different hotel, taking a right instead of left. They advertised free shuttle from 4am to 10pm and that was incorrect. The front desk clerk did not even try to accommodate my need for shuttle even though that is primarily the reason I choose the place.
Business response:
Kat, thank you for being our guest. We are sorry for the issue you faced while reaching our hotel and for the inconvenience, you had due to our shuttle service. Your feedback will be shared with the appropriate team members to improve our service going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room was very dirty, cheap and it smelled!! The air conditioner didn’t work right. Never again!!!
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
doors to hotel were not working properly. shower curtin in room 235 had mold at bottom of it. nob to turn shower on is broken and almost about to come off wall. morning service was very poor. front desk clerk was rude and didnt want to assist with putting more breakfast food out.poor service over all. lots of activty going on within the facility late at night.
Business response:
Jerond, thank you for the review of your stay. We apologize for the service and cleanliness issues you encountered. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate departments in our organization so that this does not repeat. Be assured your comments regarding the maintenance have been shared to fix it immediately. Thank you again, and we hope to have the chance to redeem ourselves in t... read more
The grounds of this property are horrible. Nasty cigarette butts are everywhere. From the parking lot up to the doors. There is a sign posted NO SMOKING within an 100 ft., but right under the sign is a trash bin with a cigarette top and millions of cigarette butts on and around the trash can. Also, this can is placed by the back door where the key access has fallen off the wall. So now, in order to access the side door you have to slide you guest key in the device on top of the nasty cigarette/trash can.
Business response:
Nita, thank you for choosing to stay with us. We apologize for the difficulties you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Also, your concern regarding the back door has been shared with the appropriate team for review and action. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Filthy, ac not working, no coffee pot in room halls not clean up trash can. Left in Hall after fire that morning, I checked in at 9pm . the worst place I ever stopped!!!!!!
Business response:
Dear Rober, we are sorry if we failed to provide you with anything less than the fresh and clean accommodations you deserved. What you experienced does not meet our standards and we have alerted our housekeeping and engineering teams to the areas of concern. Please also know our coffee pots are available by request at the front desk for your convenience and so they remain clean for you. We hope to welcome you back soon and we promise you will be pleasantly surprised by your next experience. Travel well. Sincerely, Hotel Mana... read more
When I first arrived to inquire about an early check in, the gal at the front dest was on the phone; a cell phone so I am unsure if the nature was the call was personal or professional. Regardless, she didn't acknowledge me while I stood at the desk. Not a look up, not a hello, or even a gesture to let me know she knew I was there. After a few minutes, I returned to the car, and my children were waiting for me. We decided to go get something to eat and return later. It was past check in time when we returned, and I received ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.