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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It appeared they may have been doing some remodeling or restoration during my stay. I got woke up at 4:00 am to someone throwing a lot of trash into the dumpster right outside my bedroom window. The hallway had a lot of dirt and leaves on the floor due to crew members blocking the door open, not to mention the overnight temp was in the 20's . I went to the lobby for breakfast and the only option was a cup of coffee and there was a basket with trail bars, seriously that was it, and none of the tables had been wiped down. I wi... read more
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please reconsider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Manageme... read more
1. The treadmill in the fitness center slips and is not safe to use. 2. The elevators and hallways smell awful at all times of the day/night. 3. My room smelled of animal urine which worsened when the heat ran. 4. I had to figure out the code to get the TV to work - the hotel staff didn't know it and couldn't figure it out. It was 0000. Without it, you only get 1 channel. 5. There is only one luggage cart to use to load/unload your car. The hotel staff often didn't know where it was. 6. The "breakfast" is pre-wrapped muffins... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Dirty room. For example, they don’t vacuum behind the night stand. Possible bug carcass in the bathroom. Will def not stay here again. On another note the front desk staff was lovely.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We aresure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, andwe hope this isolated incident will not keep you from returning to enjoy a greatexperience nex... read more
Not what it appears. The hotel needs many upgrades. The cuboard door in my room was broken and the toilet ran all night. You could see the base board missing in the hallways and in the rooms. Then there are two ac/heating units in the room. The old unit only blows cold air and I had to ask the front desk about unplugging it. The doors leading outside doesn’t let you in so people. People were leaving rocks in them to prop them open. So unsafe.. Then there were noodles thrown around the hallway that was never cleaned. The look... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
We booked this hotel to get a few hours of sleep and break up our trip. We stayed about 6 hours but the hotel charged us for an extra day!! when we contacted hotels.com the hotel says we checked out a day later which we absolutely did not! Hotels.com cannot do anything bc I chose to pay at the hotel, which I will never select again. They will rip you off, DO NOT stay here!!!!
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Nicole, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
needs cleaning and repair Corridors were trashy. Tub was stained. Tub had pubic hairs from an appearently shaving Dirty floor in bathroom behind the door. Dirty floor in kitchen
Business response:
Jeffrey, we sincerely apologize for the cleanliness issue you had in your room. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
When we first got there we were told the stove didn’t work. Once in the room, the microwave didn’t work, the bathroom was dirty and the leather chair was covered in sticky candy. The room was in horrible condition.
Business response:
Monica, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered here. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.