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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The checkin process took 30 minutes. The room smelled and was not clean. Bathroom smelled of mildew
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management
First off all our room was a non smoking but we could smell cigarette smoke the minute we turned down the hall towards are room. Then we noticed hair in the sink and on the toilet, there was also urine on the rim of the toilet from where it had not been cleaned. We pulled out the pull out couch and the sheets where balled up in the middle of the bed, they had clearly been there a while. Lastly on the king bed there was a flat sheet instead of fitted sheet so by the time woke up the bare mattress was exposed to us. Not happy ... read more
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
The breakfast was not as expected. The staff was unfriendly. Moved to different hotel.
Business response:
Thank you for writing a review. We regret that our grab-and-go breakfast offerings and the service of the staff was not appealing to you. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
The microwave didn't work properly, it took awhile for my food to get warm. Also i had a hard time rechecking back into my hotel room after i had already paid for the room
Business response:
Thank you for the review. We regret the inconvenience you had with the key card and the microwave in your room. We will share your concerns with the appropriate individuals so that they can fix the issues immediately. We hope you will reconsider and stay with us the next time you visit the area. Sincerely, Hotel Management
Door handle is broke. Pool not ready for weekend. Key cards deactivating.
Business response:
Thank you for taking the time to write a review. We are sorry for the maintenance issues you encountered and for the inconvenience this caused. Your comments will be shared with the appropriate individuals to take corrective measures. We value your business and hope you will give us a chance to serve you better in the future. Sincerely Hotel Management
Avoid until new management takes over Waited an hour to check in because the receptionist (who i later found out was the manager) didnt have assistnace to help the over load of people checking in. By the time i got my key, we went to the designated room, only to discover the room was occupied by another occupant. We were sent next door (awkward). Then was annoyed by then loud annoying chirping smoke alarm., called the front desk lobby, and was instructed to remove the smoke alarm rather than find a battery. GF was giing to... read more
Business response:
Jovan, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Ma... read more
Not a good experience Unfortunately the staff gave my room to a lady who had my same first name but not my last name. Therefore I lost my hotel.com credit for staying there two nights. The woman working the front desk was very apologetic and did what she could to help. However the room we ended up with had a broken bed and was very unclean. My boyfriend found trash in the cabinets and I found stains on the blankets. I will never stay at any Extended Stay hotel ever again. By the way it was my birthday celebration weekend :(
Business response:
Melissa, we appreciate you for choosing our hotel on your birthday weekend, and we sincerely apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Never Again! Roaches in the kitchen. Trash all over the floor everywhere. Building caught fire. Air conditioner in first room broke. Had to pack up and go to another room. No coffee pot, no toaster and no cooking pots. We were told they had none available. Everyday for over a week we would go to our room and our key would not work. We would have to go back down to the desk and get a new key. Someone was working on their car in the parking lot for 5 nights. Woke up at 1:00 am to the sound of banging. The only good thing I can... read more
Business response:
Sharon, thank you for choosing us. We apologize for the maintenance and cleanliness issues in your suite.Our guests deserve a clean, well maintained, and comfortable suite while staying with us.We apologize you did not have a better experience during your stay,and we are certain your next visitwill be wonderful. We are also sorry our breakfast offerings did not meet your expectations. We value your feedback and hope to have a second chance to prove ourselves. Sincerely, Hotel Management
We found dirty socks and towels in the bathroom. The room smelled bad and the furniture was old and dated. We found a different Hotel and did not stay at this hotel.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the housekeeping issue and the furnishing is shared with appropriate individuals in an effort to improve our future guest experiences. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.