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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Kerry, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Poor service. Asked for wake up call did not get they advertise free shuttle but only certain times key cards to room did not work very unorganized
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
After checking in we checked out. Advertised on Expedia that there was shuttle service to airport starting at 4 am but didn’t start until 7 am which was too late for our flight. In our brief look at room - dingy. Front doors of hotel didn’t close all the way. Tile broken in lobby entrance.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Me dejaron en la calle despues que habia pagado mis noches por adelantado llego y las habian vendido y no tenian ninguna limpia disponible para mis dos pequenos hijo y mi esposo. Me danaron mis vacaciones.
Business response:
Dear Guest, we are sorry our hotel was overbooked and unable to accommodate your family. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please contact us directly at the hotel if there are any unresolved billing issues due to this incident. Thank you and we look forward to speaking with you. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The original hotel I had a reservation at didn’t even call to notify me they didn’t have a room for me and had me go to another one down the street, didn’t even offer a ride or shuttle to the alternate location. Luckily it was only about a mile walk. When I got here, the room was okay. But going to the restroom, it’s like housekeeping didn’t even clean the toilet and a dude just peed all over the rim. The seat was left up and that’s how I noticed. For a 49$ stay it was decent, but they could have done more to improve the ove... read more
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
I like the size of the rooms. I did not like the cleanliness of the property
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Quiet place tucked in close to the interstate. Lots of construction going around the hotel. In the breakfast area, they have wires and debris from construction. The front desk lady does respond, but seems to have a tough time remembering what she is doing. My booking was fully paid and through expedia. It was for two rooms (told her 2-3 times). She gave me keys for one & when I asked, she said I need to pay for the other. When I told her about expedia, she checked and gave the keys for the 2nd room. The room was clean. It wa... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.