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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property very run down. Carpet very dirty. Room furniture very run down.
Business response:
William, thank you for taking the time to post your review. We sincerely apologize for letting you down with your expectations for an exceptional stay. Your observations about the condition of our property and the cleanliness have been discussed with appropriate individuals in our organization with an effort to improve our future guest experiences. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Disappointed My daughter was moved 2 times could not shut bathrm door at last room. My room could not take shower without flooding bathroom. Very musty smell. No maid service on 2nd day. Rooms not made upe when checked in. Urine on toilet.blood on the phone that did not work
Business response:
Janis, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Very spacious and clean but cabinets were old as well as leaking shower
Business response:
Thank you for being our guest. Please accept our apologies for the maintenance issue which impacted your stay with us. We appreciate you bringing these issues to our attention, and we want to let you know our team is already working to address the problems you mentioned. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Rough Stayed here for the price & man you get what you pay for. AC in the room was broken, sinks & tub back up, pool was closed, and the front desk staff is not present. Would not stay again...go with any other hotel in the area.
Business response:
Thank you for being our guest. A comfortable stay is any guests’ initial expectations, and we apologize for not meeting it. Also, we apologize for the front desk associates not being available when needed. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
bad place to stay place was disgusting and they charged me twice for the room
Business response:
Richard, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here. We have shared your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. Please feel free to reach out to our front desk with your queries, and they will be happy to assist you. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The layout of the room was nice. Staff was less than helpful, short on supplies (pillows and dishes), and the continental breakfast wasn’t worth getting out of bed for
Business response:
Thank you for being our guest. We are sorry you did not experience the best from our associates and that you were unhappy with our grab-and-go breakfast. We will share your feedback with our brand leaders to determine new breakfast offerings. Also, we are reviewing this situation with our staff to ensure these items are always well stocked. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I didn’t like this property overall because the pool was closed and covered the room service was very poor you have to walk your own towels to the front desk every morning in order to get new ones if you stay with them for more then one night.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.