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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disappointed - overpriced Was nothing like I expected, very disappointed in the hotel. The overall condition is dreary, damp, and has a moldy smell. There were small bugs on the non-working a/c unit. Just felt very unclean while I was there.
Business response:
Sheila, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are ve... read more
Business response:
Myrone, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I wanted to pay cash but couldn't. If I liked the stay I would have stayed three more nights. However, the bathroom was not clean. It was a sanitary item on the floor that did not belong to me. The tissue needed to be replaced. There was a condom wrapper on the floor near the bed again not mine. The back door to the hotel on the 1st floor was not secure. People were going in and out of that door all night and the morning which made it almost impossible to rest so I checked it to see if it was locked and it was not locked (pe... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We hope you will consider giving us another c... read more
Hotel was so dirty. I looked at 2 rooms before settling on the 3rd one. When I woke up there were bugs on the bed that I didn't see the night before. Disgusting hotel.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in all your rooms and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the housekeeping team in an effort that no future guests experience the same. Thanks again, and we hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
Cockroach, dirty sheets, dirty bathroom fixtures, and the room smelled strongly of smoke even though it’s a no smoking room.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean & comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sin... read more
I was tossed around to 3 different rooms before check in. All rooms were not cleaned properly. The front desk person Trice was great. She had to come change our sheets and mop our floor after she was already off work because her staff was so poor. There dog poop in the hallway for crying out loud. As this location was loser to where we needed to be we came to the extended stay in cary north Regency park because we knew Drexel runs a tighter ship. We are way out the way now but the commute is worth it. Miami Blvd location nee... read more
Business response:
Ryan, please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
They gave away our room that was booked. Bed bugs
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
It was cheap so I didn’t expect much, but the staff were rude and then they charged another $90 2 days after the stay and still haven’t told us why! We called and they are rude, hung up twice, keep putting us on hold and can’t even tell us why we were charged, much less give us our money back!
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.