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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Greatly Disappointed! I would never stay there again.
Business response:
Beverly, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Secure the bags alert Someone (Staff) was stealing out my room. Started taking before & after pictures after a lot of Several times things missing.Several times a week. Room was being used while I was at work. Told manager she never did ANYTHING but talks rude to everyone who has encountered her . Not clean as I expected. Also 7am someone is trying to enter with a key.
Business response:
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Kitchen is convenient but lots of broken things. Had difficulty checking in. Desk couldn’t find reservation. Room is ok. Stains on carpet, two were sticky. One stove burner was broken. Stove light doesn’t work. Water was lukewarm for two days. Shivered in the shower. Kitchen items were sparse but no coffee machine. Bedding was comfortable. Only 3 drawers in room that sleeps 5. Have to walk to desk to get clean towels everyday. Pool was closed on Saturday, the only day we could swim. Hallway frequently smelled of marijuana de... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Run down Pool not working Gym not working and overall run down
Very rude employees, filthy hotel, if something doesn’t work like or microwave they won’t do anything. I have videos of the room I wish I could share. AC rattles all night, rub didn’t drain, soap residue in tub from previous guest. Booked King when got there said they didn’t have any, keys have to be reprogrammed everyday which is just something they do to everybody which is not convenient because you don’t know until you’ve walked all the way to your room. And after all this, they did nothing to make any of it right
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Things could have been better... I was in North Carolina for business for 4 days and decided to stay at this Extended Stay because it was close to the job site I was visiting. The hotel was just OK...I felt that the room could have been cleaner, the trash in the kitchen was not dumped, the sheets on the bed didn't fit properly, the room only had 1 bar of soap, the thermostat for one of the air conditioners did not work, no plates, no silverware, 2 disposable plastic cups, and the cable to the TV was pulled completely out of ... read more
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. Thanks for your feedback, and we hope to have a future opportunity to restore your confiden... read more
Would not recommend This was for a brief overnight stay as it was close to the airport for a 6 AM flight departure. Our room was absolutely filthy. There were strands of hair wrapped in the refrigerator handle. There were splashes of who knows what all over the fronts of the kitchen and bathroom cabinets. The chairs at the "kitchen island" were so gross. We had to cover them with towels before we even sat in them. The sofa bed wasn't even made up, and we went to the front desk who said they'd send linens, but they never did.... read more
Business response:
Thank you for posting a review of your stay. Although we’re glad to know you were pleased with our location close to the airport, we apologize for the housekeeping issues you encountered in your room. We have discussed your feedback with the appropriate team, and we're working on our procedures so that such situations can be prevented from occurring again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I WAS GIVEN A ROOM THAT HADNT BEEN CLEANED, AFTER SWITCHING ROOMS THE TOILET IN THE CLEAN ROOM DIDNT FLUSH I REQUESTED SOMEONE SHOULD COME UP AND FIX THIS . I WAS TOLD "THERE IS NO ONE HERE TO FIX THIS I SHOULD FIX IT MYSELF"I WENT AND DID JUST THAT! THERE WAS BLOOD ON THE WALL BESIDE THE BED AND COFFEE SPILT ON KITCHEN AREA FLOOR . I DIDNT SEE ANY HOTEL STAFF UNTIL I WAS LEAVING THEY WERE IN THE HALLWAY CLEANING UP WATER WHICH MADE ME FEEL I WASNT THE ONLY PLUMBING ISSUE THEY HAD WILL NEVER STAY WITH EXTENDED STAY AGAIN
Business response:
Melony, thank you for taking the time to evaluate your stay. Please accept our apologies for the issues you encountered in both of your rooms, and we were unable to resolve them to your satisfaction. Your feedback shows that we have room for improvement, and we assure you we will be more diligent going forward. Please give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.