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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay again People drinking beer at the front entrance. Advertised breakfast and all they had was coffee and instant grits.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Very disappointed with the hotel employees room. The first bedroom had bed bugs and the reception didn’t even want to check neither tried to help. It seems normal for them, he even asked me if I wanted to leave. Moving to another room ti ask for the bed sheets to be changed he replied he couldn’t help. Very disappointed. During the days that I stayed there no service to the room whatsoever.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Horrible Found a huge bed bug in my pillow case. Staff had no manners. When I was checking in for the night, a probation officer walked into the lobby looking for someone. That should’ve been my first clue to get out of there.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Thank you for your feedback. We sincerely apologize for not living up to your expectations. We was disheartened to see the rating. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing a good facilities and service. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Extended Stay America? Never again! Although I booked one room through Expedia (because the description on the website sounded like it would be sufficient for my group for one night), when we arrived the hotel had booked and charged me TWO rooms because, according to the check in clerk, "we didn't have a room that matched your reservation." And then we found: - Stuff left in one fridge - Bathroom apparently not cleaned because the toilet seat was up and there was toothpaste splatter on the mirror and walls - Smoke odor every... read more
Business response:
Cheryl, we truly care about ensuring the comfort of all our guests, so we apologize that we fell short and for the inconvenience you encountered while here. We are also sorry that we couldn't provide you with the room of your choice and that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Terrible experience When I checked in i had no issues with the staff. When I walked on the hall it smelled of drugs and sex. When I opened my door to my room there were cups and spoons everywhere and the bed was not made and there were yellow stains on the mattress. The bathroom was also a mess. Hotel staff were made aware and they gave me a full refund.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Bad all-around Had a late check out approved for in from third shift at 6am to find out my late check out was extended an hour to 12pm. I was charged 4$ more then the room cost on Expedia where I booked. The room smelled so bad I couldn't even stay. Drove the hour and half home for the extra hour of sleep. Wife called to speak to manager who never returned her call! Not worth $80
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Used to be a quality suites hotel a few years ago. Just another suite hotel that’s primarily used by construction migrant construction workers. Wouldn’t recommend unless just for quick cheap night and gone.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. I encourage you to try us again in the near future and I am confident you will enjoy a better stay. Sincerely,. Hotel Management
Details Check in late. Was sold queen had to settle for two doubles ; room keys didn't work the first time walked all way back to the desk for new keys only to find out someone was in Th room sleep already ; hate I put my wife in that situation that late at night
Business response:
Carleton, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We deeply regret the inconvenience caused, and please consider choosing us again so we can show you the example of our hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.