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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not Safe I was traveling alone for business. I booked hotel online at orbitz. When I walked in hotel no front desk staff. I use house phone to contact reservationist, I waited about 13min.until front desk staff returned. He was very polite no uniform. He checked me rather quickly, courteous and friendly. The disappointment came when I went to my room 204. The safety lock didn’t work properly. It was a very unease feeling be alone. I immediately return to front desk, no one was there I waited nearly 15 min. I contact the rese... read more
Business response:
Thank you for evaluating your stay with us. We’re sorry for failing to meet some of your expectations. It is distressing for us to know that the safety lock of your room was not working. We assure you that we have addressed this issue with our maintenance team so they can repair it as soon as possible. We take the safety and security of all of our guests very seriously, and we're sorry you had to leave, as you didn’t find our hotel as a safe place to stay. Please know we work very closely with the local Police Department to ... read more
Hotel was nasty. Recliner was broke so I called the front desk to see if I could swap for one that reclines and was told no. Elevators were gross. Room was nasty. Trash was everywhere outside and in elevators. Never again will I stay here.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Go somewhere else Trash not empty; dirty wash cloth in kitchen sink; hair on bed; food left in fridge. Ride down the road to another hotel.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
The staff was welcoming and helpful but the entire room was disappointing.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Front the lobby to the hallways to the room, they were are obviously dirty. Initial room assignment was apparent that someone had been laying in the bed. Towel and soap had been used. Toilet and tub was both dirty. Second room was better but still dirty. The kitchenette stove was dismantled and not usable. Noted several other guest with similar complaints.
Business response:
Sharon, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Friendly staff so they get 4 stars and a shout out. Price was reasonable. But that's all. This hotel is awful. We have stayed at extended stay hotels/efficiency units in Florida, the Northeast and Canada many times and until now they have always been great experiences. It's nice to have the kitchen so that we don't have to eat at restaurants every day. This hotel doesn't equip the kitchenette; you must get dishes, pots, pans and utensils from the front desk and even then its a minimal service for one. Also had to get linens... read more
Business response:
Jamie, we apologize for not meeting your expectations and for the cleanliness issues you had while here. We are concerned about your experience and have brought this to the attention of our housekeeping for review and action. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Worthless shuttle and smells bad!!! Do not stay!!! Horrible. The whole point of booking this was for the shuttle to RDU- which they failed to mention didnt run early in the AM and took over 30 minutes to pick us up! We wnded up having to call a cab both times. The staff was very unhelpful when we asked about their transport policies. Also There was apparently a marijuana convention as everything from the lobby up smelled of the foul stuff. It came in through the vents, the elevators, everything. Beds sucked, the pullout co... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
NEVER AGAIN!!! DON'T STAY THERE!!! The customer service is terrible!!!! Check in is at 3pm they didn't let me check in til 4pm. Even then the room didn't have towels or rags or pillow cases. The elevator seem like it was going to break down at any moment. So its best to just take the stairs. I don't recommend anybody to stay here
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.