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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst Put down $100.00 deposit. Had to leave early to get back to Virginia and the clerk at the desk at 7:00 am couldn’t give it back. She couldn’t perform the refund. Still haven’t received it.
Business response:
Shanyese, thank you for being our guest. We are sorry for the issue you had while here and regret the inconvenience caused. Please note, the $100 is a temporary hold to cover any incidentals, and if no charges were incurred, a hold is released and becomes available again in your personal account. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management
Bad Experience When we checked into our first room, there were dirty towels on the floor and the room had a foul odor. Got to our second room, it was just ok. Shuttle driver was late, then needed to go get his coffee, then once finally in the van, he had to leave and get his gas card. Long story short, we missed our flight. Will not stay here again.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please consider giving us another chance to provide you with a much better experience. Sincerely, Hotel Management
Not a good experience! I felt coming in that this would be a nice situation until we met the lady at the front desk who was very short and dry with her responses. Our room didn’t have wash rags and the roll out bed that was listed as an option on the website wasn’t available so my son slept in a chair!
Business response:
Deontae, thank you for your review. We are sorry for the service issues and regret the inconvenience you had with the lack of amenities in your room. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
No pillowcases for my bed. I asked several times, but was told every time that I asked that they would be coming from another location in a couple of hours. Room looked like it had not been cleaned and linens looked dirty. I also found bugs in the bathroom. Will not be staying here again.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
The hotel was run down and not very clean. Very unhappy with my stay. Will not stay at a Stay America again.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding experience you should have had this time. Sincerely, Hotel Management
Filled with cigarette smoke and marijuana smoke The TV was broken, the whole floor smelled like cigarette smoke, around 10:30 my room was filled with the smell of marijuana, I called the front desk three times to tell them about all of this and the staff did nothing.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Terrible smelly hotel Main floor smelled of cigarettes and other odors. First room smelled so bad we requested and got another room on 3rd floor at far end. Quiet time was supposed to start at 10pm but obviously doesn't matter. Room down the hall had people coming and going while yelling in the hall until after 1am. Staff did agree and apologized for smell in the room and moved us. New staff didn't remember to give us our keys, we had to ask for them. We will never use this hotel again!
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Ma... read more
The hours of the operation of the shuttle was not clearly posted. There were no towels in the room. I had to go and get some from the front desk. The staff was not friendly. The bath tub was dirty. The hallway had an unpleasant odor. Upon check out a 4 am, I was told my deposit would be released at 11 am. Not sure why. If the check out was done when I was leaving, it would have prevented double billing from both hotels.com and the hotel. When this was discovered it took 24 hours, 2 messages with no call back to resolve the d... read more
Business response:
Juliette, thanks for being our guest. We are sorry for the service issue you had and regret the inconvenience this caused. Your concern has been shared with the concerned team members to improve our guest experiences. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future to provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.