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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a ground floor room near the lobby & elevator. So noisey! All night long people were coming in & out screaming, laughing, banging on the walls. It was awful. Uncomfortable beds & poorly cleaned rooms. And our non-smoking room sure smelled like smoke.
Business response:
We apologize for the noise you experienced from other hotel guests and for the issues you encountered in your room. Your concern regard to the cleanliness has been shared with our housekeeping team for review and action. We are terribly sorry you had an uncomfortable visit and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Never again Room had bad smell, hallway had bad smell. Front desk was rude. Bathroom smelled like urine
Business response:
Natasha, please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience they caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Worst Hotel I've Stayed In We had a horrible experience at this hotel. We booked a night here to stay after our plane landed late and before heading to the coast. I had booked another night prior to our return flight and decided to cancel it . When we got there we were put in a second floor room and informed that the most convenient elevator did not work. We went to the back where there were people loitering while they drank cheap beer and smoked. We went up the other elevator and saw that there was a mostly empty beer can ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
The first thing I did was go to the sink and wash my hands - a cochroach dropped out into the sink! Dirty toilet seat, dead spider in the tub. It was late and I was too tired to leave. Woke up in the morning with a rash on the back of my neck from sleeping on the pillow. Gross experience!!
Business response:
Beth, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Ma... read more
I should've stayed somewhere else My room was filthy. The room had a old musty odor and smelled like cigarette smoke. The dining table had dried sticky food on it, the bed sheets were dirty. The room was missing it's tv remote. The bathroom shower had dirt and scum. I had to call down for new bedding and a remote. The hotel listing said free breakfast. Completely misleading. All that was available was coffee and granola bars and small packages of dry instant grits. That's it! I couldn't wait to check out of there in the morn... read more
Business response:
Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
NEVER AGAIN The room had a horrible smell, there was trash in the elevator, with an open beer bottle. There were cigarette burns on the shower curtain, and the room just wasn't clean, in my opinion. Will NEVER stay there again!!!!
Business response:
Chele, thank you for sharing your valuable feedback. We are incredibly disappointed that we failed to provide the level of service and cleanliness you should have received while here. We make no excuses but do offer every assurance that we will take immediate action to isolate and fix the problems you experienced. We appreciate you bringing this to our attention and regret the inconvenience this caused. We hope you will give us another chance to exceed your expectations in the near future. Sincerely, General Manager
Didn't have a tv in my room, stove was broken, I found chicken behind the chair, trash was in the hall, no one was at the front desk either of the few times I went I had to wait on someone. Breakfast wasn't so good and under the cabinet was breaking
Business response:
Danielle, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, General Manager
Business response:
Eric, on behalf of our entire team, please accept our sincere apologies for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
Nasty, dirty & roaches Would NEVER stay at this location again!!!
Business response:
I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.